Bogotá, Capital District, Colombia
Motivated and adaptable professional with a solid track record, boasting six years of experience in the dynamic fields of executive/ virtual /legal assistance and customer service. With a strong educational foundation, I bring a profound grasp of effective communication, problem-solving, and relationship-building to the table.
I have experience handling VAWA, T Visa, and Medical DA cases, as well as processing forms such as I-765, I914, I-192, I-212, and I-601. My responsibilities include reaching out to clients via RingCentral to follow up on the signing of immigration documents, reviewing and processing necessary corrections, extracting documents, and preparing HelloSign and Signature Packets for submission. Additionally, I efficiently manage tasks using Salesforce, Rippling, and Microsoft office.
I played a vital role in managing a diverse array of logistics tasks, including closely monitoring shipment progress, tracking truck locations nationwide, and facilitating seamless communication with dispatchers and drivers. I consistently ensured effective and timely updates, promptly notifying the carrier manager of any deviations or unforeseen incidents through both email and telephone channels
I demonstrated exceptional communication skills in addressing customer inquiries and concerns, fostering positive relationships, and ensuring high satisfaction levels. Proficient in Zendesk, I consistently exceeded service expectations and actively contributed to process improvement initiatives, enhancing service efficiency and positively impacting the company's reputation.
I´m a proficient and committed expert with a proven history of achievements as a Customer Service Representative at Concentrix, where I demonstrated exceptional performance over a span of about two years. Throughout my tenure, I developed expertise in several pivotal domains, encompassing sales, client engagements, and remote support.