Greater Madrid Metropolitan Area
• Taking ownership of support customer and manufacturer enquiries • Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible • Identifying opportunities to deliver assistance and coaching where required • Communicating cooperatively with team members, other departments and management, to deliver timely resolution of customer issues and improve customer satisfaction • Producing knowledge articles for customers and associates, to provide guidance and reduce calls
• Taking ownership of support customer and manufacturer enquiries • Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible • Identifying opportunities to deliver assistance and coaching where required • Communicating cooperatively with team members, other departments and management, to deliver timely resolution of customer issues and improve customer satisfaction • Producing knowledge articles for customers and associates, to provide guidance and reduce calls
• Sell energy contracts with varying short and long-term targets • Meet deadlines and targets associated to personal and team KPIs • Continued self-development and assessment to improve and develop sales conversion and overall ability
● Assist with financial, biographical, philanthropic research on McGill alumni and potential donors using established guidelines. Write reports regarding the found data. ● Collect, verify and enter data in the database and update record information ● Assist with the transfer of files to digital format. ● Provide additional support as needed ● Handling confidential information