Susan Ly

Creative Operations and Resource Manager | Creative Production Manager | Marketing Project Manager and Planner

Columbus, Ohio, United States

About

I am a solutions-oriented Creative Production/Project Manager, Planner and Campaign Specialist. I have extensive experience working in an advertising agency servicing the pharmaceutical industry. Transitioning from the creative side of the agency to operations, I found my niche. Taking strategic initiatives from conception to final deliverable across marketing channels, managing multiple projects and coordinating all aspects of their production is where I thrive. I am valued for my positive, can-do attitude and calm demeanor. Efficient production management with seamless project execution Scope development, forecasting and budget administration Cross-functional collaboration Self-sufficient task management Interpersonal communication Proactive resource allocation and procurement Product launch coordination

Experience

  • Resource and Engagement Manager, Bold Sky Creative Studio at Syneos Health Communications
    Oct 2020 - Present · 5 yrs 9 mos

    An integral part of the Syneos studio restructuring and integration of the Buenos Aires office: developed and oversee an effective onboarding process, sharing a clear understanding of the studio organization, our standards, and processes as well as proper use of servers and systems Act as an advocate for studio services and the gateway for agency associates to partner with our multi-functional creative studio, reviewing projects and aligning appropriate resources to meet team needs Ensure project parameters are clear and studio associates are set up for success at onset of all projects, following up to evaluate client satisfaction Oversee design resources with a deep understanding of skills and work styles to ensure work is completed efficiently and on time Collaborate with studio managers across the network to ensure appropriate talent to task, balancing workload to optimize utilization Manage multiple clients, projects, and priorities while fostering open communication among associates

  • The Navicor Group (Columbus, Ohio, United States)
    • Production Manager/Planner
      Aug 2018 - Oct 2020 · 2 yrs 3 mos

      I worked with and supported the account management and creative team in promotion of our client's brand through disease education and promotional campaigns. I aided in the development of a scope of work for a given calendar year, including the project budgets of agency fee and pass through costs, along with the monthly and quarterly forecasting for staffing and agency leadership review. Managed a $5 million annual client budget, I established cadence of projects to create a consistent workflow for the agency team, avoiding the usual ebb and flow of agency work. Using strong organizational skills, I managed timelines and created calendars, kept all projects on track and met all important deadlines. I evaluated print and digital media plans to find the best, in-budget solutions. After reviewing reports on digital placements and SEO, I adjusted placements to ensure the best ROI and oversaw the media invoicing to the client. I concerned myself with developing trust through transparency. I've created custom project status reports of fee and pass-through costs, delivering monthly reports to the client team showing the value of our work. I established relationships with a wide variety of vendors (printing, media placement, 3D art and animation, illustration, photography, email marketing vendors, etc.) and oversaw the production needs for all projects, ensuring high quality delivery of tactics.

    • Associate Creative Director/Art
      Jul 2012 - Aug 2019 · 7 yrs 2 mos

      Supervised creative art staff to deliver creative disease education and promotional product campaigns that met strategic objectives for print, digital and trade show. - Oversaw branding initiatives for 6 commercial oncology products, creating detailed brand guidelines for client and partners to maintain consistency. - Facilitated offsite creative events for concentrated creative concepting, resulting in hundreds of strategic ideas for promoting the client brand. - Collaborated with Creative Director and copywriter to refine concepts and create engaging client presentations that sold the ideas and exceeded client expectations. - Worked with production manager, account team and editors, along with outside illustrators and photographers to develop impactful campaigns, winning Rx Club and Davey Awards.

    • Senior Art Director
      Apr 2005 - Jul 2012 · 7 yrs 4 mos

  • GSW Advertising (Columbus, Ohio, United States)
    • Art Director
      Jan 2001 - Mar 2005 · 4 yrs 3 mos

    • Advertising Designer/Associate Art Director
      Aug 1997 - Dec 2000 · 3 yrs 5 mos