San Francisco Bay Area
Consistently delivered 0->1 high impact agentic products I build foundational systems that multiply impact across teams. From intelligent routing that preserves customer context to composable architectures that double deployment speed, I focus on infrastructure that lets everyone else do their best work. Previously researched VR navigation at UNC Chapel Hill https://suryacodes.com
Agents
Led $1.2M cost-saving migration from Zendesk to custom AWS customer care platform, architecting and implementing end-to-end solution for 30+ agents in 3 months. Recognized across the Times (Fearless Trailblazer) Launched the company’s first generative AI tool using retrieval-augmented generation with Node.js and Lambda. A/B tested chunking, embedding, and LLM tuning strategies to optimize responses, resulting in a 19% increase in customer containment and yearly cost savings of $200K. Recognized across the Times (Fearless Trailblazer) Spearheaded rule manager rebuild in Go using builder pattern, doubling speed of rule creation and A/B test rollouts for targeted retention campaigns Drove online cancellation system rollout replacing phone-based process, implemented 10+ React/Go save offer tests that boosted retention from 20% to 30% Enhanced engineering culture through company-wide presentations on best practices, rapid backlog processing methodology, and weekly tech discussions with 10+ developers
Guiding senior CS students in SDLC and AGILE to build client-driven, production ready applications.
Innovating navigational techniques in VR worlds to increase presence and immersion. Experimenting with advanced AI deterrents and rotational redirection with distractors using Unreal Engine and Oculus SDK. Conducting real-world studies to evaluate current designs and measure presence and sickness of VR users.
Manage and guide students to optimal resources in app-development. Teach students principles of React Native and other development frameworks.
Mentored multiple students in understanding and implementing advanced concepts of OOP in Java. Improved student's attitudes towards Computer Science using real-world examples. Managed cohorts within a 300+ student class.
Analyzed students’ key weaknesses and devised personal plans to achieve excellence. Improved mathematical and deep comprehension skills in high school students. Increased individuals SAT scores by 150 points.