Waterloo, Ontario, Canada
Program manager with background in operations, cross functional projects, process improvement, site strategy and programs, data and business analytic, people management, leading complex programs. Striving to drive business decisions and creating valuable impact along with personal growth and achievement.
StratOps PgM for D&E org
StratOps PgM for DeveloperX encompassing a broad range of strategic and operational functions including OpEx, budgeting, headcount management, OKR tracking and management, organizational strategy and operations, operational planning and logistics, and communication strategy, culture and values, in addition to various other program management responsibilities.
StratOps PgM for DeveloperX
Amazon Customer Excellence System (ACES) Program manager instrumental in building the pilot ACES team for the site to facilitate and enable leaders understand and solve problems. Responsibilities include driving Lean Process and Business excellence, Project & Program management, leading high priority Kaizen projects and Customer Service Operations with stakeholder and cross-functional management skills.
Team manager for the retail North America Customer development team for driving Customer Development through customer obsession, engagement and delight. Driving and helping associates to Identify customer impacting issues, researching and implementing solutions and continuous improvements to increase process quality, customer satisfaction rate and creating an inclusive environment for Voice of Customer and Voice of Employees. Working with internal departments such as the Global Command Center and ACES (process improvement teams) to effectively manage internal KPIs, KRIs, metrics and Delivery Levels.
Completed internship under the Quality Department of Siemens Ltd. The final project involved designing a model that will enable to Capture, Monitor, Analyze and Control the Costs of Quality under the Quality Cost Centre by analysing and interpreting data and suggesting improvements to better capture and control the costs. I received great appreciation from both corporate and academic front for the work and the project was graded as one of the best in the batch.
Worked as a Decision Scientist (Data Analyst) working on Big Data and helped Fortune 500 companies make drive Data Driven Business Decisions. Worked with the inventory wing of an Electronic Retail Chain Giant and helped decision making for controlling End of Life Inventory SKUs, Managing Open Purchase Orders, Creating Score Cards and Decks for top management review. Was also associated with a Pharma Retail Giant based at US in deciding the feasibility of launching organ transplant medication, deciding the highest demand drugs and predicting the future of drug demand for rheumatoid arthritis, arthritis and rheumatoid pain