Surya Santosh Mugada

Immediate joiner | Site Reliability Engineer | AWS & Azure | Kubernetes • CI/CD • IaC | 99.95% SLA | Reduced MTTR by 45% | HCL Technologies → Verizon

Hyderabad, Telangana, India

About

I'm a Site Reliability Engineer with 3 years 10 months of experience building and scaling production systems for enterprise clients . Currently at HCL Technologies, supporting Verizon's infrastructure portfolio. My work sits at the intersection of DevOps, cloud engineering, and observability. I specialize in: → Designing CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions) that eliminate downtime → Automating cloud infrastructure on AWS & Azure using Terraform and Ansible → Managing Kubernetes clusters (EKS/AKS) handling 5M+ daily transactions → Building observability platforms with New Relic, Dynatrace, Splunk, and ELK Stack Key impact in my current role: • 40% reduction in release cycle time • 70% faster environment provisioning (8 hrs → 90 min) • 45% improvement in MTTR for P1 incidents • 99.95% SLA maintained across in all monitored production services • Release success rate improved from 84% → 97% within 6 months I take pride in eliminating manual toil.my automation scripts alone have saved 15+ hours/week in operational overhead. I've also led DevSecOps adoption and built reusable Terraform modules now used across 3 project teams at HCL. I'm passionate about building reliable, self-healing systems and believe SRE is ultimately about giving developers confidence to ship fast. 📩 Open to senior SRE / DevOps / Platform Engineering opportunities. 📧 [email protected]

Experience

  • DevOps & SRE Engineer at HCLTech
    Sep 2022 - Present · 3 yrs 11 mos

    Company: HCL Technologies Role: DevOps & SRE Engineer Client: Verizon | Domain: Telecom Duration: Sep 2022 – Present Description: Proactive AWS, AZURE and Devops Engineer with 3+ years of IT experience in DevOps experience across automation, CI/CD pipelines, cloud platforms, containerization, and infrastructure as code. Proven success in delivering scalable, automated, and secure deployments in Agile environments. Strong expertise in Jenkins, GitLab CI/CD, Docker, Kubernetes, AWS, Terraform, Ansible, and scripting with Python/Groovy/Shell. Adept at cross-functional collaboration and delivering high-availability systems in production. Proven track record reducing MTTR by 25%, improving pipeline success to 95%, and delivering 100% SAST/DAST compliance using Fortify, Black Duck, SonarQube, and OWASP ZAP. Strong expertise in cloud security, threat modeling, vulnerability assessment, and security automation aligned with enterprise DevSecOps standards.