Trivandrum, Kerala, India
I am a talented, ambitious and hardworking individual, with broad skills and experience in Customer Relationship and Customer Service Management, Photography, sales, Operations and Administration. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results. I have Masters degree of Business Administration in Hospitality Management, and I am now fully employed with co-founded Studio as Customer Service Manager and Photographer.
Take the brief to understand specifications and work closely with our art team to develop the concept Capture and process images until you achieve desired results Direct models for the poses, mood and overall feel of the product shots Constantly improve image quality using various editing methods Use and maintain modern and traditional technical equipment (cameras, lenses etc) Arrange objects, scenes, lighting and background to adhere to specifications Ensure that all photo equipment is looked after and stored away correctly Archive images and maintain database Keep abreast of photographic best practices and procedures Suggesting innovative ideas regarding lighting and shooting techniques Maintain strong and healthy relation with clients Maintain strong and healthy relation with clients Meet the needs of clients.
Worked as HSRT Faculty in the period of 2020-2021 Financial Year.
Complete Operations Management & Ownership of the Jio Points Mass Distribution in the catchment territory People management Logistics management Retail store operation, Customer Care & Services Market Development activities and product promotion Supply chain management.
Ensure outstanding customer satisfaction by maintaining strong working relationships Guide and lead team members to deliver products/services that meet or exceed the customer requirements Handle client issues throughout the implementation life cycle in a timely and accurate fashion Coordinate sales team in business acquisitions, planning, retention and management Maintain complete and accurate customer correspondence data Assist in making major business decisions Managing client relationships to build a reputation for excellent service and generate repeat business Negotiate and manage agreements through business contract process Identify and develop problem solving methodologies to resolve customer issues.
Overall responsibility on Store Responsible for daily Sales report, stock reports, ordering and receiving of Merchandise, strategic planning, Inventory control, performance standard and team leadership along with other operational and administrative duties Market activity report and daily sales report to Operation Head Marketing as per the season launch Shrinkage control Giving the guidelines on VM, Stock, customer service to the respective supervisors & staffs Planning product line / Range to achieve the Business Plan Detailed sales analysis and presentation on monthly basis to operations team Coordinating with Business Manager & deciding promotion, discounts Visual Merchandise, interacting with Customers, giving product knowledge & customer service training to the sales staff etc Controlling inventory and maintain stocks as per the targets Plan for new release merchandise as per the campaign & season Coordinating with all the Department heads Handling the store without any attrition rate 100% compliance in system and procedures and also keep the values high.