WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
With total over 20 years of experience and over 13 years of experience in project management, I bring a strong focus on cybersecurity and IT infrastructure initiatives. At UMW Toyota Motor, I lead end-to-end project lifecycles ensuring strategic alignment through precise resource planning, proactive stakeholder engagement, and effective execution. As a PMP-certified professional, I am committed to delivering structured, efficient, and results-driven solutions. My previous tenures at Maxis, Bridgenet Solutions and IBM further strengthened my capabilities in managing complex IT transitions and optimizing service delivery frameworks. By promoting seamless collaboration between internal teams and external vendors, I help build robust, scalable IT ecosystems that adapt to dynamic business requirements. My approach consistently aligns technology initiatives with organizational objectives to achieve meaningful, measurable impact.
Full lifecycle project ownership for ERP and POS solutions - Dynect + Cravee Full project lifecycle ownership, from initial scoping and planning through execution, delivery, and post-implementation support. Scope, timeline, budget and stakeholder management Business process mapping and solution fit analysis Vendor coordination and technical delivery oversight Cross team communication, workshops, and requirement alignment Release planning, UAT, cutover, and post go live stabilization Governance, reporting, and continuous improvement practices
Responsible for leading cybersecurity initiatives by planning, coordinating, and overseeing projects to ensure timely completion aligned with organizational goals and vision. This includes effective resource planning, progress monitoring, and stakeholder communication throughout the project lifecycle. • Establishing clear project objectives, scope, and defining roles and responsibilities. • Determining resource requirements and managing the availability and allocation of both internal and third-party resources. • Developing comprehensive project plans to schedule key milestones, workstreams, and tasks. • Overseeing project execution to ensure adherence to the established plan. • Managing and maintaining effective vendor relationships. • Tracking progress and delivering regular status updates to the project team and key stakeholders. • Managing changes in project scope, schedule, or budget, and ensuring proper adjustments are made. • Identifying potential risks and implementing mitigation strategies. • Defining and managing environmental and infrastructure requirements specific to cybersecurity projects. • Facilitating strong communication and relationships with stakeholders to ensure project satisfaction. • Monitoring cybersecurity threats, vulnerabilities, and incidents as an added value function. • Delivering monthly cybersecurity awareness campaigns to enhance organizational security posture. • Oversee Cybersecurity policies, internal and external audits. Key accomplishments + Successfully implemented the Email Security & Protection Project. + Successfully deployed the Internet Web Filter Project. + Completed the Patch Management Project for both internal systems and Toyota dealers. + Successfully managed the Printer Migration Project. + Enhanced and introduced new Cybersecurity Policies, including the JAMA/JAPIA Policy. + Established and completed the Regional Security Operation Center for Cybersecurity Monitoring. + Successfully implemented SIEM.
The role is responsible for the planning, coordination, and oversight of projects to ensure they are completed within the established timeline and budget, in alignment with the organization's strategic objectives. This includes the effective allocation of resources, continuous progress monitoring, and maintaining transparent communication with all stakeholders throughout the project lifecycle. • Defining project objectives, scope, and clearly establishing roles and responsibilities. • Identifying resource requirements and managing the availability and allocation of both internal and third-party resources. • Preparing a detailed project plan, outlining key milestones, workstreams, and activities. • Overseeing the execution and delivery of projects in strict accordance with the approved plan. • Monitoring project progress and providing regular, comprehensive status reports to the project team and key stakeholders. • Managing and implementing necessary adjustments to project scope, schedule, or budget as required. • Proactively identifying potential risks and establishing appropriate mitigation measures. • Maintaining effective relationships and communication with clients and all stakeholders to ensure the project is delivered to their full satisfaction. Achievements +Successfully completed Migration of O365 Project. +Successfully completed Network Resilience and Risk (RMiT) Project. +Successfully completed Global Server Load Balancer (GSLB) Project. +Successfully completed Firewall deployment project for 85 sites. +Successfully completed VOIP Solution for 4 Projects. +Successfully completed Firewall implementation for 3 Projects.
Insourcing programme of virtualization to new Win10 RBC environment, creating a new target operating model spanning with IBM partners, 3rd party vendor, stakeholder and local RBC staff. Manage deployment team and managing all deployment activities. • Creation of the delivery plan to Insource the legacy workplace services to the new I&TS future workplace, underpinned by current RBC standards • Manage relationship with client, vendors, partners and all stakeholders • Delivery of a new Citrix virtualized Windows 10 workplace – XenApp and XenDesktop • Migrated Exchange, Vault and unstructured storage using Quest tooling • Defined and deployed a new Thin Client and printing standard • Defined and implemented a new service support and target operating model to allow for a mix of RBC and IBM services – including gathering business requirements, implementing handoff points between support teams, standing up personnel to operate the new infrastructure and performing dry run support scenarios to ensure business OLA’s and service SLA’s is met • Set up the application factory, rationalized all user applications to simplify the business and virtualized the apps to support the new virtual desktop • Delegate project tasks based on junior staff members' individual strengths, skill sets • Liaise with the business to produce a roll out schedule in line with the needs of the business • Manage any escalation or remediation activities • Manage all countdown activitiess • Escalate project risk areas / issues to Project Steering Committee • Coordinate and monitor UAT, change and implementation/rollout • Define project scope, deliverables, timelines and resource planning • Monitor and drive the progress of project and ensure project is completed within the given time frame and quality • Works closely with the project team and participates in meeting to oversee the identification of new solutions while mitigating risks, resolving issues, tracking progress and prioritizing project activities
• Managing the day-to-day activities of the team. • Delegating tasks to team members • Contributing to the growth of the company through a successful team • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines • Maintains and meet SLAs and SLOs for all allocated work items • Investigates and resolves technical/operational issues and customer escalations • Performs change execution and reviews (as required) • Recommends and implements new or improved operational guidelines and procedures • Recommends and implements methods/procedures to improve customer satisfaction and meeting business objectives • Work with key stakeholders in establishing GDF framework for the DCS service line. Relevant Experience +Active Directory, SCCM, Remote Technical, VMware, Cloud.
• Assess the change impact • Complete change management assessments • Identify, analyze, prepare risk mitigation tactics • Identify and manage anticipated resistance • Integrate change management activities into project plan • Track and report issues • Define and measure success metrics and monitor change progress • Track on change tickets until completion. • Analyses change records to determine any trends • Reviews all outstanding RFCs • Closes RFCs • Reviews all implemented changes to ensure that they have met their objectives Relevant Experience: + In training for CAB & ECAB, relate to Chairs all CAB and ECAB meetings