Madikeri, Karnataka, India
A dedicated & passionate hotelier with 18 years of Luxury Hotels & Resorts experience and worked with Hospitality brands like Leela Hotels, Palaces & Resorts, Dusit Devarana, Starwood Hotels & Resorts, Carlson Rezidor Group, Al Nahda Hotels & Resort, Hyatt Hotels Corporations & currently working with Timbertales Luxury Resort, Coorg.
Timbertales Luxury Resort, Coorg! where every leaf tells a tale (Newest addition to the Luxury at the destination)
Himachal Pradesh's Leading Hotel 2021
Have been a proud Pre Opening Leadership team of first ever Luxury Upper Upscale Resort in Dharamshala and first Hyatt Regency Resort under Hyatt India portfolio.
Featuring a total of 50 Ultra-Luxury Suite Tents spread over 13 acres of land, first of its kind Desert Resort in Oman. • Conducting daily Ex-comm. meetings in the Resort and handle the day to day operation. • Overall in-charge of Resort, meeting maximum guests in Resort on arrival-departure. • Looking and auditing into daily revenue, allowances cash & Paid out reports. • Conducting training sessions for team on weekly basis. • Overall in charge of Revenue & Reservation management at Resort in Liaison with Group DOSM. • Looking after and auditing the Rates/Inventory on daily basis. • Looking after the Rates and Offers on all the OTA's daily basis. • Taking care and making sure that all the OTA's invoices are cleared timely and no delays in the process. • Having the team building activities organized for the complete team weekly or twice a month. • Conducting timely audits for the cost control in the Resort. • Managing the feedbacks on hotel trip advisor hotel account, managing the hotel responses and sharing the same with the department heads. • Daily look at the financial budgets for the property and do an open form sessions with respective heads. • Imparting adequate training sessions on situation handling to Duty Manager and Team Leaders. • Conducting monthly MIS meetings with the complete Resort team and have a presentation on same. • Conducting coffee with Resort Manager every week and taking their feedback & comments. • Participating in various guest relation activities at Resort. • Participating in various sales calls with DOSM periodically. • Having monthly review meetings with sales team for then the set the rates accordingly.
A Lush Green Resort Spread over 30 Acres of land having 109 Suites and Villas, 2 Restaurants, 24 hrs IRD, Wellness Spa, Bar and Huge Conferencing facilities etc. • Attending daily Ex-comm meetings and assisting the Resort Manager in Resort day to day operation. • Handling the Resort Operation in absence of Resort Manager. • Looking into the daily pattern for the Arrivals, Departures and VIP Movements in the Resort. • Heading the daily Rooms operation for 109 Suites spread over 30 acres of land. • Looking into daily revenue, allowances cash & Paid out reports. • Looking after and managing daily rates and inventory on all OTA’s. • Looking after and auditing the Rates/Inventory on daily basis. • Reviewing all the guest feedback on OTA as well as Trip advisor and putting the hotel responses. • Conducting training sessions for team on periodic basis. • Looking into all bookings through OTA’s and processing the billings accordingly. • Looking into the monthly billing for our long staying accounts. • Looking into the departmental daily expenses and controlling them as and when required. • Managing the feedbacks on hotel trip advisor hotel account, managing the hotel responses and sharing the same with the department heads. • Imparting adequate training sessions on situation handling to Duty Manager and Team Leaders. • Preparing the Resort weekly report and sharing with the all HOD and corporate office. • Preparing the Rooms monthly MIS reports and sharing with the corporate. • Keep a daily eye on the department budget and controlling the cost.
Joined the beautiful hotel in the second phase of the Pre-Opening, spread over 3 Acres of Land in the upcoming new business hub at Sohna Road Gurgaon. • Strong hands on and supports to General Manager in hotel’s day to day operations. • Monitoring the daily room revenue budgets and having important meetings with Director of sales/General Manager. • Effective control on department’s cost in all the respective areas. • Attending daily HOD morning meetings and discussing all important schedules for the day ahead. • Revenue management on day to basis for all Connected and Non Connected OTA’s. • Revenue management on day to basis for Carlson Brand website (CHW). • Keeping a track on all travel agents’ commissioning on daily basis. • Liasoning with sales and other operation departments for guest satisfaction. • Driving and streamlining my department training on weekly basis. • Looking into all OTA’s, RFP’s and GDS channels. • Looking after and managing daily rates and inventory on all OTA’s. • Looking after and auditing the Rates/Inventory on daily basis. • Looking after the group movements happening in the hotel. • Training the duty managers and team with various situation handlings. • Team appraisals on timely basis and groom them accordingly for career ahead. • Maintaining the department cost effectively. • Reporting to the General Manager on daily basis. • Close coordination with Human Resources for hiring right candidate at right place. • Playing a vital role in hotel marketing and promotions. • Keeping a very close eye on hotel daily rates on all the channels • Looking into the revenue generation possibilities of the hotel on day to day basis. • Weekly and monthly revenue meet with all revenue generating department.