Bengaluru, Karnataka, India
Data is a precious thing and will last longer than the systems themselves. Gathered and cleaned data from various sources, ensuring accuracy and completeness. Utilized statistical tools to analyze data sets, identifying trends and patterns. Created visualizations and reports to present findings to stakeholders. Provided insights to support data-driven business decisions. analyzing business processes and recommend improvements, developing solutions to business problems and collaborating with IT teams to implement them.
Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule > Ensuring a good relationship between the team and product owner as well as others outside the team > Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions > Implement Project Management/Best Practices Responsible for creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product. > Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule > Ensuring a good relationship between the team and product owner as well as others outside the team > Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions Skills: Communication • Market Analysis • Quality
Analysed customer support interactions for a US-based television client. Identified service trends and generated reports using Excel and Power BI to enhance customer satisfaction. Provided actionable insights to improve service delivery and operational efficiency. Created weekly performance dashboards for leadership, enabling data-driven decisions. Recommended process improvements that contributed to a 12% reduction in repeat support tickets.