Pune District, Maharashtra, India
With 10 years of experience in learning and development, I am a LMS specialist proficient in managing end-to-end learning operations on Litmos, CSOD, Saba, and other platforms.My dedication lies in providing seamless learning experiences for customers and optimizing programs for maximum effectiveness.
• Assist clients throughout the implementation process, ensuring smooth transitions and effective utilization of the solutions. • Act as a trusted advisor, providing guidance and support to clients based on their specific needs and objectives. • Serve as a Global Training customer success specialist. • Provide self-service tools that enable customers to determine their training direction. • Assist in adhering to training timelines to avoid contract expiration. • Guide Training Administrators through LMS processes.
• Assisted clients throughout the implementation process, ensuring smooth transitions and effective utilization of the solutions. • Acted as a trusted advisor, providing guidance and support to clients based on their specific needs and objectives. • Served as a Global Training customer success specialist, providing support to 165 accounts. • Provide self-service tools that enable customers to determine their training direction. • Assisted in adhering to training timelines to avoid contract expiration. • Guided Training Administrators through LMS processes.
• Conducted regular meetings with clients, providing ongoing recommendations for talent management processes, workflows, and system configuration. • Managed end-to-end training projects involving different languages and multiple trainers from various countries. • Established collaborative partnerships with clients, working closely with Sales teams to deliver comprehensive solution planning support. • Maintained knowledge of CSOD and provided end to end support to clients on the platform.
• Conducted regular meetings with clients, providing ongoing recommendations for talent management processes, workflows, and system configuration. • Managed an end-to-end training project involving 9 different languages and multiple trainers from various countries. • Successfully assisted 1600 users in completing their training ahead of the deadline. • Rewarded with star performer and most approachable employe from a team of doctors and researchers in Novartis. • Established collaborative partnerships with clients, working closely with Sales teams to deliver comprehensive solution planning support. • Maintained knowledge of CSOD and provided end to end support to clients on the platform.
• Consistently closed tickets while ensuring customer satisfaction through prompt and effective resolutions. • Provided technical support to both internal and external learners, addressing their inquiries and troubleshooting issues promptly and effectively. • Created sessions in the CSOD learning management system for Instructor-Led Training (ILT), ensuring seamless scheduling and availability of training programs. • Performed mass data updates within the systems through data imports, ensuring data integrity and system accuracy.
• Consistently achieved a high record of closing up to 900 tickets per quarter while ensuring customer satisfaction through prompt and effective resolutions. • Provided technical support to both internal and external learners, addressing their inquiries and troubleshooting issues promptly and effectively. • Created sessions in the CSOD learning management system for Instructor-Led Training (ILT), ensuring seamless scheduling and availability of training programs. • Performed mass data updates within the systems through data imports, ensuring data integrity and system accuracy.