Delhi, India
I make design and business play nicely together (yes, it’s possible 😅). With 9+ years navigating DesignOps, Product Experience, and Program Management in the most of awesome companies, I specialize in turning chaos into scalable systems that actually work. Think fewer silos, faster delivery, and more time for teams to innovate instead of fighting fires. My mantra? People, Process, Tools, and Culture — the Avengers of good Design Ops! Few of the things which I have had a chance in working with are: - Tools Licensing - Team Health - Usability Issues - NPS - Design Systems - User Flows - FigJam Sessions - Tool adoption, analysis & smooth Onboarding - Vendor Management, Relations & processes - Hiring & Headcount Planning - Procurement Process - Design Process Optimisation Let’s connect over design strategy, or better yet, chai/coffee ☕ (my ultimate productivity tool).
Product Manager, Customer Experience, Marketing
Heading Design Ops space for 6 Product Lines & 20 Product Streams across Mindtickle. • Led cross- functional teams like Product, Design, TPMs, Marketing, Salesforce, Analytics & Dev teams for programs globally along with Head of Design, CEO and CPO. •Led Design Systems implementation with adoption in Figma with slots of 50 for components and use cases reducing design inconsistencies by 20%, by ensuring seamless integration with development. • Launched Programs to address Usability Issues across all productl ines, resulting in a 70% improvement in user satisfaction scores by creating FigJam & Jira board for the global org. • Organized team-building events like FunSessions & Game Eves to nurture a vibrant culture. Exploring and introducing new tools for design and collaboration. • Managed budget planning, expense management, hiring, headcount, resource planning & allocation for global design organisation. • Managed and led a team of Product Designers, UXResearchers and Copyright at various levels of hierarchy. • Managed vendor relations achieving an 86% reduction in processing time by building procurement processes. • Analysed Product performance & reviewed user behaviour in Fullstory for brands using our product to get experience insights. • Developed and implemented strategies that improved team productivity and collaboration, resulting in a 25% reduction in project turn around time. Managed Project Tracking, progress for Product & Design Teams.
Managing Operations for Oracle, impacting the next billion users. • Led Operations for Oracle Products and managing team of Operations, Products, Designers, Sales, BDC, Customer Success, Dev, and HR. • Launched Customer Reference Program to get traffic for customers & gathered feedback on our products for issues. • Managed cross-functional programs, driving a 25% increase in on-time project delivery. • Defined strategies for the Oracle Products to build campaigns, personas & managing global programs. • Build programs for customer-facing initiatives, including webinars and events, resulting in a 30% increase in audience engagement and registrations by collaborating with external agencies and marketing. • Led the development & improvements of internal Operations management tools which increased the data accuracy by 40% leading to correct picture for stakeholders and leadership. • Developed Reports & Dashboards for the stakeholders and leadership for effective visibility. • Managed & led the creation of New Employee Onboarding Training Program to improve new employee onboarding experience. Reduced new hire effectiveness period from 9 to 4 months & leadership efforts by 80%.
A company whose database is being widely used from start-ups to top brands.A company whose database is being widely used from start-ups to top brands. • Led strategies in MongoDB’s cloud product & Salesforce, resulting in 25% faster decision-making in real time dashboards and console. • Reduced TAT from 40 mins to 10 minutes, designed the customized dashboard page with revamp of the landing page UI. • Product analytics across Sales Funnel stages, acquisition, engagement & revenue. Sales funnel management & tracking. • Lead the routing, enrichment as per needs whether to make it qualified. Track & fix information for gaps while moving from tools like Salesforce. • Stakeholder Management of leadership in Product, UX, Sales, Marketing, Dev, Operations, Legal, HR, managing operations of the global org. • Identified and resolved process bottlenecks, leading to a 20% increase in team productivity by reducing manual tasks. • Collaborated with cross-functional teams such as business system, data stewardship, sales, cloud tech, marketing, to implement strategies. • Developed Reports & Dashboards to improve ease of stakeholder management analysis of data.