Hong Kong, Hong Kong SAR
With over 16 years of experience in client services and digital transformation, I am specifized in SaaS implementations, customer success, and cross-regional project management. I was in high-performing team, driving successful adoption of digital solutions across markets including Beijing, Hong Kong, Macau, Seoul, Shanghai, Taipei, and Tokyo. I am passionate about guiding clients through digital transformation initiatives in the construction sector, leveraging Common Data Environment (CDE), Building Information Management (BIM), and Digital Twin technologies. My expertise lies in ensuring seamless SaaS platform implementation, enhancing stakeholder engagement, and optimizing document and information management solutions. Throughout career, I have played a pivotal role in client success, training, overseeing the execution of over 120 projects across Greater China, Japan and Korea. I am adept at collaborating with sales teams to drive proactive account planning, uncovering growth opportunities, and fostering long-term business success. I hold a Master of Science (MS) from Charles Sturt University and a Bachelor of Science (BS) from The University of Hong Kong. I am fluent in English and Chinese, enabling me to build strong relationships across diverse markets.
Digital Transformation Advocacy - Champion digital transformation initiatives within the construction industry, guiding clients in the adoption of Common Data Environment (CDE), Building Information Management (BIM), and Digital Twin technologies. Customer Success - Provide strategic guidance to project stakeholders, facilitating seamless adoption and expanded utilization of Oracle’s Smart Construction Platform. - Ensure delivery of consistent, high-quality customer service across multiple cities while mentoring and directing the team to achieve key objectives. - Collaborate with the Sales team to drive proactive account planning, fostering upsell opportunities and long-term client success. Consulting & Professional Services - Delivered customer-centric document and information management solutions which is powered by industry-leading cloud technologies. - Oversee project execution, ensuring exceptional quality, alignment with stakeholder expectations, and adherence to project requirements. - Facilitate system onboarding and implementation, ensuring SaaS platform alignment with client needs. - Work closely with Sales to identify upsell opportunities and support proactive account planning. Cross-functional Collaboration - Partner with internal business units—including pre-sales, channel, marketing, and client servicesto ensure accurate and timely communication of product and operational information.
Post-Sales Management & Client Success - Manage and deliver post-sales support for over 80 projects across Greater China—including Taiwan, Hong Kong, and Macau—enhancing customer satisfaction and driving long-term engagement. Pre-Sales Engagement & Partner Development - Play a pivotal role in client engagement during the pre-sales stage, providing strategic insights and guidance to foster strong relationships. Lead initiatives to develop and nurture local sales and support partners across China, ensuring alignment with business objectives and market expansion strategies.
Team Leadership & Project Support - Lead a team of three consultants to oversee project execution across Hong Kong, Taipei, Shanghai, and Beijing, ensuring seamless first-line client service, comprehensive training, and technical support for key stakeholders. Post-Sales Management & Client Success - Manage and deliver post-sales support for over 80 projects across Greater China - including Taiwan, Hong Kong, and Macau - enhancing customer satisfaction and driving long-term engagement. Pre-Sales Engagement & Partner Development - Play a pivotal role in client engagement during the pre-sales stage, providing strategic insights and guidance to foster strong relationships. Lead initiatives to develop and nurture local sales and support
Local / Cross-region Project Implementation & Client Management - Gather and analyze client requirements to lead the implementation of overseas projects in South Korea, Pakistan, and Russia. Provide ongoing account management to ensure sustained client success and optimal system utilization Pre-Sales Engagement & Business Development - Drive client engagement during the pre-sales stage, offering strategic guidance and fostering strong relationships - Take a leadership role in developing and nurturing local sales and support partners across China to strengthen market presence. Project Execution & Stakeholder Collaboration - Lead the implementation of new projects in collaboration with key stakeholders, ensuring smooth integration and alignment with business objectives. Regional Training & Knowledge Transfer - Conduct system training for projects across Asia, including Japan, Malaysia, and Sri Lanka, equipping teams with the necessary skills for effective platform adoption and utilization.
Bilingual IT Support & Regional Technical Assistance - Provide bilingual (English & Cantonese) in-house IT support for staff in Hong Kong, as well as other Asian offices including Beijing, Shanghai, and Tokyo, ensuring efficient system operations and user experience. Training Program Development & Execution - Collaborate on planning comprehensive training schedules for various projects across Asia, ensuring effective knowledge transfer and skill enhancement. Employee IT Skill Development & Capacity Building - Assess internal staff training needs and develop targeted programs to enhance personal and professional growth in IT skills.
Bilingual IT Application Training & Corporate Learning Solutions - Deliver comprehensive bilingual (English & Cantonese) IT application training to corporate clients and working professionals, specializing in Web/Graphic Design, Windows, and Microsoft Office. Successfully trained employees from leading organizations, including British Petroleum (BP), Intercontinental Hotel Hong Kong, JP Morgan, and Shangri-La Hotel & Resort. Training Program Administration & Coordination - Manage the administration and coordination of major training programs at New Horizons Learning Centers, overseeing Microsoft Office and Web/Graphic Design certificate courses. Ensure seamless execution of training schedules, optimize learner engagement, and maintain program quality.
- Coordinate the core IT development and website maintenance – "Ginkgo: A web-based resource center on dementia care in School of Nursing