Bengaluru, Karnataka, India
SUMMARY 1. Graduated from Bangalore University, Karnataka 2. Post Graduation : MSC IT – Project to be completed in 4th Semester 3. Pursuing certification with Eloqua CRM automation tool 4. Professional career reflects over7 years of experience and proficiency in Lead Management in order to achieve the marketing goals and objectives. 5. Sound Knowledge on Marketing Module of Siebel CRM System(GCM) in Lead Flow activities. 6. Have a good knowledge on Siebel Analytics 7. Building Reports from Answers in Siebel CRM 8. Build internal reports using Microsoft Excel for analysis. 9. Active Member in the in the SCRUM TEAM – playing a role of tester, a. co -coordinator and handling marketing operations. Specialties a) ITIL Foundation Certificate in IT service Management from Peoplecert in April'2012 (Certificate Number - GR750024050SJ) b) Subject Matter Expert Lead Flow Process c) Siebel Marketing CRM (GCM) d) Process & Change Management e) Project Management f) Lead Flow Process g) Campaign Performance Reporting h) Reporting on Response to Leads to Opportunity i) Lead Troubleshooting j) Lead qualification k) Currently working on BA – creating technical documentation for the business processes. l) Certification in Eloqua – Yet to take the examination m) Oracle University Classroom Training: Scrum Master Workshop Key Strengths i. Good communication and inter-personal skills ii. Strong analytical skills and problem solving approach iii. Self-motivated, willing to adapt to new challenges. iv. Easily Adaptable to Change v. Ability to work under high pressure
Bilingual(Japanese ) PMO
Team consisting of analysts responsible for pushing Leads generated from various online campaigns like e-mailers, events and surveys to the right sales channel at the right time for follow up, thereby building the strong sales pipeline. I also manage special project on Siebel CRM on Demand which consists of providing 30 days free trial to the customers, later pushing the customer information to the Sales Team for follow up. As a part of Marketing Shared Services team of Oracle, I am responsible for monitoring and assigning marketing leads generated by Oracle global marketing teams. We use the Siebel CRM Marketing,Call Center application to manually assign leads to correct sales channels based on the assignment rules without any delay of leads flowing to Sales Create monthly detailed reports on leads created, SLA maintained, Leads touched, Untouched and the Revenue generated for various marketing regions.
Responsibilities: Worked on assigned Service requests on Lead Flow & Siebel CRM On Demand requests Worked on In Bound Control(IBC) of Contacts Data Upload to Global Contact Database Customer Data Cleansing and Uploading to Siebel CRM Customer Data Management Title Mapping in Siebel CRM