Basking Ridge, New Jersey, United States
Working as a Certified SAFe 5 Product Owner/Product Manager for Majesco Inc, a leading cloud-based solutions provider to insurers in Life & Annuity Insurance in North America. 22 years of experience in the Life Insurance Industry with experience in business operations for Life and Group, Product Innovation and Implementation, Building a Product to enhance the business operation experience and delight the customer by catering to the complex business processes managed in the Industry. Product Owner for Group Underwriting product catering to complex plan offering, rating capabilities including manual rating, experience rating, and aggregation process with the option to adjust rates and offer discounts based on industry classification and offerings of products. Reduce the processing cost & time by enabling configuration-based straight-through processing for the insurance processes. Product Owner and manager for product configuration content manager to suffice the configuration management of all the processes applicable for Policy & Claim product life cycle. Enhance the Insurance Content Manager to enable the speed to the market launch of insurance products. Product Owner and manager for Reporting product, enable the product with quick and easy reports generation process such as Opportunity to the sales report, Sales by geographies, SLA for opportunity request to conversion, Quote to Issue SLA report, Claims SLA report, Kickout report for underwriting. Product Owner and manager for Billing & Distribution Management product, enable the insurance operations to manage the Self Administered and List Bill for Group Insurance and Account bill for Porting & Individual Insurance, payment collection, allocation, refunds, write-offs and accounting management for all financial transactions. Agency & Comp management for various distribution channels across group and individual insurance offering. Extensive experience in Business Operations, Product Development & Management, IT Delivery & Management, Program/Project Management, Requirement gathering/analysis, Solution Development, System & Business Analysis, End to end product development in Life Insurance & Annuity.
Product Owner for Insurance Products & Underwriting for Individual and Group Insurance
Working for North America Life and Annuities handling the Product implementation and change request management. Managing requirement gathering and providing solutions for the requirement gathered. Walk through the solutions to the client and provide alternative solutions if requires. Identifies gaps of requirements with respect defined scope and provides resolution for the same. Provides consulting services across the project/ engagement.
Working for North America Life and Annuities handling the requirement gathering, solution's, design and scripting of entire module of Policy Administration System viz New Business, Servicing, Claims, Agency Management, Accounting & Finance, Billing & Collections. Conduct requirement & design sessions for the client to understand the requirement and walk through the solutions for the requirement gathered and get sign off on the solution proposed. Providing best solutions for the requirement gathered and provide alternative options where required. Manage the Product Implementation starting from product configuration, scripting and rules configuration and conduction walk through and training session to the client. Following Agile methodology for implementation of new product and further enhancements. Doing configurations and scripting in the system to meet the requirement and providing the KT sessions to the team. Supporting the testing team for smooth execution of the testing for each sprints.
Worked in North America Life & Pensions for Forester client Handling the requirement gathering for Underwriting Module. Underwriting Module consists of Auto Underwriting process and Manual Underwriting which determines the decision based on the information and questionnaires received along with the Application interfacing with MIB,Prescription History and Lexis Nexis. Was part of the product team handling the requirement and designing the solutions for end to end underwriting module. Prepare the mockups for the underwriting screen and the functional design specification on the end to end process and work flow starting from receipt of the business application to various phases of underwriting viz. Auto Underwriting, Manual Underwriting(MIB, RX,Ratings,Questionnaire mapping based on the findings,Manual Decision with referral feature to the CMO. Prepare the rules for each medical impairments and map the questionnaires applicable for each group of medical impairments to be used during the decision making process
Domain - Life Insurance & Individual Pensions Role of Business Analysis Function - New Business Processing, Policy Servicing, Claims Processing, Underwriting & Channel Management => Responsible for delivery of the enhancements from and at various stages of SDLC in LIFE Asia and other integrated system. => Systems & Application - Responsible of enhancement in below Applications- LIFE Asia, Web Receipting System, Offline Receipting System, Offline Rural Application. Generic Responsibility Project Feasibility & Tool Selection Business Case Creation Functional & System Requirements Gathering Requirement Analysis & Documentation Functional Solution Design Business Requirements Document Creation Software Requirements Specifications Validation Functional Test Verification User Acceptance Test Management
Handling Group and Individual Operations, Guiding the team with any product modification, process innovation & modification for smooth functioning of the team. To ensure smooth workflow between the team members. Handling TPA for the conduction of pre-insurance medical examinations, monitoring the performance of the TPA’s with TAT & completion of medical examinations of prospective Borrowers. Involved in Branch Decentralization & successfully completed the Branch Decentralization with preparation of Branch Manual, Process, Various types of MIS, Resolving the Issues, Queries etc. Designed a process in housing loan for Processing team, Medical Team & responsible for the RMC Process Management. Preparing Business Requirement Specification (BRS) based on the requirement received from each department. Executing the Impact analysis sessions to understand the requirement and its various impacts on the processes. Integrate technology with the Business to meet the internal and external customer needs. Ensure continued improvement in Systems and processes to benefit from the latest in the information technology. Plan, lead the UATs (User Acceptance Testing), and monitor the business solution implementation.