Bengaluru, Karnataka, India
I am a seasoned professional with over 11 years of experience in the IT sector, specializing in application and production support. My career has been marked by a consistent track record of progression, where I have successfully led high-performing technical support organizations and delivered innovative solutions that enhance customer satisfaction. I thrive in dynamic environments, leveraging my expertise in project and portfolio management, client relationship management, and Agile methodologies to drive operational excellence. In my current role as Lead Implementation and Support at Infinx, I orchestrate end-to-end client onboarding for Workforce Management SaaS platforms, ensuring alignment with client requirements and business outcomes. I am passionate about translating complex stakeholder needs into actionable deliverables and continuously refining product backlogs to meet evolving client demands. My leadership skills enable me to foster collaboration among teams, driving rapid resolution of implementation-related support tickets and enhancing service continuity.
Application Deployment, Maintenance, Support.