Bengaluru, Karnataka, India
25+ years of rich experience in handling operations across the country in qsr / retail formats. Skilled in Operations Management, Retail, Sales, Team Building and PnL Management. Strong sales professional with a Strategic Retail Management focus. Customer centricity and Commercially savvy being the key forte.
Topline Growth – Started from 25 outlets in the Northern India, to today manage about 1400+ cafes & 400 kiosk across the country, have been instrumental in growing the Café Division from 100 cr to 800 cr. Initiated various activities to capitalise best revenues during every possible opportunity. P&L Management - Process control, Margin improvement, Cost optimization, Wastage reduction, Bottom line Management to ensure every store becomes standalone operationally profitable. Occupancy cost negotiation with landlords being the key strength. Team management and growth from 2000 to 8000 employees (frontline upwards), at the lowest attrition rates. Key Forte being retaining of senior leadership team. Avg tenure of SLT - 10 years Operations Management – Responsible for Café and Xpress day to day operations delivering best customer experience. Driving ops team to deliver organisational goals. Process Excellence – Responsible for creating and executing processes to ensure optimum inventory management, opening and closing procedures, customer processes, billing and staff processes. Geographical Expansion – Identifying profitable locations with best rentals across the country. Was responsible to get revenue share locations from landlord. (Pioneer to introduce revenue share model) Strategic Management – Process Excellence to ensure growth through multiple channels through same assets – Loyalty program, Home Delivery expansion, Alliances etc.
Operated the largest store which was at brigade road. Responsible for top line and bottom line and local store marketing