Seattle, Washington, United States
Throughout my career, I’ve tackled complex technical challenges, driven growth, and ensured product success by focusing on both technology and customer needs. I credit this to my background as both an engineer and product manager has helped me bring a balanced approach to product strategy, agile execution, and customer-driven insights. As a Technical Product Manager, I’ve used this approach to deliver impactful cloud-based SaaS and PaaS solutions for B2B markets. Some career highlights: At Fortinet, I identified and addressed migration issues impacting FortiCloud adoption in EMEA and APAC, collaborating with cross-functional teams to build regional data centers and a unified portal. This strategic initiative secured significant multi-million-dollar contracts and boosted CSAT by 20%. Additionally, I tackled rising churn and declining satisfaction for FortiAnalyzer by leading the development of an ML-powered capacity planner, achieving 95% forecast accuracy. This solution drove a 99% retention rate and a 20% improvement in CSAT and NPS, contributing directly to ARR growth. Other areas of expertise: • Product Strategy & Roadmapping: Skilled in defining visions and maintaining roadmaps aligned with business goals, at Fortinet I managed a 150+ user story backlog, reducing clutter by 30% and improving development velocity by 20%. • Customer-Centric Product Design: Experienced in integrating customer feedback into product improvements, I implemented a beta program that increased feature adoption by 30% within a month. • Stakeholder Management & Cross-Functional Leadership: By organizing quarterly roadmap reviews, I ensured product goals met stakeholder expectations, building alignment across teams while maintaining transparency. • Agile Product Development: Certified SAFe® 6.0 POPM, I’m adept in sprint planning, backlog prioritization, and PI Planning, consistently meeting delivery timelines. • Data Analytics & ML-Driven Insights: Leveraged analytics and ML to drive data-backed decisions, creating tools like FortiAnalyzer’s capacity planner, which achieved 95% accuracy and boosted customer satisfaction by 20%. • Cloud Infrastructure & Platform Engineering: Proficient in CI/CD and DevOps optimization, by standardizing CI/CD with Jenkins and GitLab CI, I reduced deployment time by 30% and build failures by 20%. I grew up playing cricket and trained in judo, and recently took up tennis, playing regularly for the past few months. Let’s connect if you’re looking for a B2B Product Manager focused on driving impactful growth—or if you’re up for a good rally!
Own roadmap strategy and value-delivery measurement for Costco's multi-cloud Kubernetes PaaS (OpenShift, AKS, GKE), serving 75+ engineering teams under the firmwide container-first strategy. • Defined a unified, multi-year roadmap across three cloud platforms, running bi-weekly executive reviews and quarterly commitment tracking that delivered 100% on-time completion of prioritized commitments. • Designed a platform value metrics framework (adoption, developer productivity, reliability, security, cost) used to drive roadmap prioritization and communicate value to leadership. • Standardized 7 critical delivery processes, cutting Kubernetes project setup time from 30 to 5 days and sprint planning time by 50%. • Implemented Gatekeeper policy governance and a multi-cloud chargeback model, improving policy adherence by 90% and reducing incidents 75% / MTTR 30%.
Led product strategy for the Food Oasis (FOLA) application, increasing public data accessibility and driving user engagement across Los Angeles. • Aligned feature development with the needs of council stakeholders and strategic goals to ensure relevance and impact. • Facilitated the integration and embedding of the application into local partner sites to increase adoption and expand viewership. • Collaborated closely with cross-functional teams, including engineering, marketing, UI designers, and user researchers, as well as city leaders, to drive product enhancements and refine features. • Gathered feedback and addressed user concerns using tools like GitHub Issues, Figma, and Jira to prioritize requirements and manage workflows. • Delivered a community-driven, open-source insights platform focused on advancing urban food accessibility.
Drive product strategy for ShopTether, partnering with engineering and design on feature prioritization and roadmap execution. • Gathered and prioritized user feedback to inform product decisions and backlog refinement. • Collaborated with cross-functional teams (engineering, design) to ship features aligned with user needs and business goals.
Drove development and strategy for KeelMaster’s online learning platform, managing the product lifecycle from concept to advanced prototype. • Collaborated with UX and engineering to design and test MVP prototypes on Figma, conducting usability tests that enhanced the user experience for both course creators and learners. • Integrated user insights from competitive analysis, Voice of Customer (VOC) interviews into product design, aligning technical features with user needs, enhancing usability and engagement. • Mentored junior team members on agile product management best practices, focusing on backlog management and user story refinement, which improved team productivity and clarity on deliverables. • Led new product introduction (NPI) for an AI-based volunteer matching product, aligning user skills with projects to streamline assignments, enhance the volunteer experience, and boost program engagement.
Drove product growth and customer-centric optimizations for FortiCloud, expanding into new markets across EMEA and APAC. • Conceptualized product roadmap to migrate workload from VMs to kubernetes environment thereby reducing time to market. • Analyzed product performance, implemented infrastructure solutions improving content delivery, distributed database efficiency by 20%, thereby enhancing user experience and customer engagement. • Improved user experience and engagement by optimizing content delivery and database performance, leading to 40% increase in app availability and a 20% boost in efficiency to meet customer needs. • Researched and tested a cloud resource allocation model, utilizing A/B testing to refine the approach, ultimately reducing product costs by 20% and ensuring resource optimization. • Streamlined cloud deployment and provisioning processes, collaborating with engineering and DevOps, reducing infrastructure provisioning time by 40% to accelerate time-to-market and improve reliability. • Led FortiCloud expansion strategy across EMEA and APAC, aligning product offerings with regional customer needs and influencing leadership to drive $50M in new revenue within the first year. • Launched an ML-driven capacity planner feature to address customer churn, collaborating with data science and support teams to boost CSAT by 20% and achieve a 99% client retention rate. • Directed product backlog refinement and tracking using JIRA, ensuring prioritization of key deliverables and alignment with stakeholder expectations reducing backlog clutter by 30%. • Established product requirements and acceptance criteria for complex features, improving cross-functional alignment, boosting sprint completion rates by 20%.