Brussels, Brussels Region, Belgium
With over one year of experience as a Customer Excellence Specialist at Henkel, I contribute to seamless order flow management and logistics optimization. My role involves end-to-end oversight of the order process, ensuring timely invoicing and delivery. Using SAP, I extract and analyze supply chain data to identify improvement opportunities, enhancing operational accuracy and minimizing order discrepancies. Prior to Henkel, I held roles in inventory and supply chain management, where I implemented measures that significantly improved stock accuracy and streamlined processes. My collaborative approach fosters cross-functional teamwork to achieve impactful results. Dedicated to advancing operational efficiency, I leverage data-driven insights to drive customer satisfaction and supply chain improvements.
•End-to-End Order Flow Management: Gained comprehensive knowledge of the order flow process, from order placement to invoicing, ensuring seamless operations and customer satisfaction. Monitored and optimized each stage of the process to minimize delays and discrepancies. •Logistics and Delivery Optimization: Conducted capacity checks for Belgium and Netherlands, analyzed carrier performance (OTM reports), and processed delivery notes to ensure 100% compliance with carrier and customer timelines. Managed Proof of Delivery (POD) tracking and out-of-stock handling to improve delivery accuracy and reduce order discrepancies. •Data-Driven Supply Chain Improvements: Extracted and analyzed supply chain data using SAP to enhance order fulfillment, carrier benchmarking, and logistics efficiency. Collaborated with the demand planning team to align inventory levels with forecasted demand, improving supply chain responsiveness and reducing stockouts.
•Implemented inventory control measures: Enhanced stock accuracy by 18% and reduced inventory discrepancies by 22% through improved inventory control methods and regular audits. •Collaborated with teams to streamline inventory processes: Worked with cross- functional teams to revamp inventory procedures, leading to a 35% improvement in inventory turnover and a reduction in stockouts.
Supply Chain and Logistics Management: Spearheaded end-to-end supply chain operations, from procurement to customer service, enhancing operational workflows. Utilized Excel and Tableau for in- depth logistics data analysis, identifying key areas for efficiency improvement. •Software and Process Optimization: Proficient in logistics software, improving shipment tracking and supply chain management. Resolved logistical issues like transportation delays and inventory discrepancies, and led warehouse operations streamlining for better order fulfillment accuracy. •Collaboration and Professional Growth: Fostered effective communication and collaboration across procurement, transportation, and customer service teams. Built industry connections and absorbed industry trends through networking and learning from experienced professionals.
Oversaw daily operations and strategic initiatives: Led company operations, achieving a 40% increase in customer base and 30% growth in revenue through improved service delivery and strategic market expansion. •Introduced a lean inventory system: Reduced waste by 15% and improved delivery times by 20% through the implementation of a lean inventory system tailored for water stock management. •Negotiated contracts with suppliers: Cut material costs by 12% and secured uninterrupted production through strategic supplier negotiations and contract management. •Market expansion efforts: Expanded company reach into 3 new territories, increasing market share by 25% and enhancing brand presence.
Conducted financial statement audits: Performed detailed audits for a portfolio of 25 clients annually, enhancing financial accuracy and compliance, leading to a 15% reduction in reporting errors and discrepancies. •Led and mentored a team of junior auditors: Directed a team of 5 auditors, improving overall team performance and audit accuracy by 20% through targeted training and mentorship. •Implemented advanced auditing software: Spearheaded the adoption of Audit Command Language (ACL), streamlining audit processes and improving audit time efficiency by 30%