Raleigh-Durham-Chapel Hill Area
Entrepreneurial and passionate digital health executive with 20+ years of experience in successfully building and bringing to market global B2B and B2C technology products. Skilled in creating and leading large cross-functional, high-performance teams worldwide to improve patient outcomes and generate significant financial value. Major Accomplishments / Key Products ► Setup of Global Health Engagement and Communications (HE&C) Digital Team to innovate, deliver and support products that provides tactical solutions to help engage and educate Investigator, Subject (patient), CRA’s and other staff involved in all phases of a clinical trial - responsible for $40M+ Revenue ► Technology leader of the largest COVID19 Study at IQVIA, analyzing spread of COVID19 in UK citizens, executing and analyzing big data - ~7K healthcare workers in the field, and 20K appointments everyday ► Collaborated with Scientists/Clinicians/Medical Affairs/BD/Sales/Marketing teams to create multiple product offerings - Digital Health Engagement Platform, Integrated Multichannel Engagement, Informed E-Consent Platform, Patient Recruitment Portals, ePRO, Virtual Trials, and Patient Support /Adherence / Engagement Platform / CRM ► Implemented OCE Sales, Salesforce.com Marketing Cloud, Health Cloud, Field Service Lightning and Service Cloud, Veeva CRM and Master Data Management Solution ► Transforming Cardiac Safety Monitoring – Led the technology implementation of various products to transform Quintiles 24x7 Cardiac Safety Lab operations which led to 30% gain in efficiency ► Led the Enterprise Resource and Portfolio Management product implementation for 20000+ clinical resources and project management staff at IQVIA Known For: ► Execution of big ideas with limited resources ► Managing multiple product lines. Setting strategic direction, product roadmap from inception to end of life ► Offering Management - collaborate with various cross functional corporate teams to analyze market and competitor analysis, manage revenue/margin models, P&L, and deliver forecast projections ► Provide valuable insights and thought leadership to BD teams to aid marketing efforts, such as content creation, blog posts, webinars, public forums and papers ► Challenge ourselves to remove waste using lean principles to deliver innovative new features at lower cost
Artificial Intelligence Program Lead Enterprise and Business Applications including Customer Service 360
- Divisional Chief Product Officer for Contract Sales and Medical Solutions business, P&L supporting $850M+ business - Go To Market / Offerings Management lead for 10+ products - Manage all aspects of compliance including consent, master data management, GDPR, HIPAA, Brexit, de-identification and related security, Data Privacy Agreements and data localization rules globally - Pharma / MedTech Contract Sales - Patient Engagement / Services / Support Programs - HUB Services / Electronic Benefit Verification / Prior Authorization - Medical Affairs - medical strategy, MSL - RWE / RWD / Late phase trials and Patient reported outcomes - Product development on top of Salesforce.com Health Cloud / Platform - DCT Decentralized Trials - leading IQVIA HCP / Nurse Network Platform Dev - Virtual Sales Rep (VSR), Hybrid Sales Reps (HSR) and Field Sales Reps (FSR) - Home Health / Home Care / Home Nurse - Remote HCP Engagement / Remote Patient Monitoring - Product Marketing Automation
> Real-World and Late Phase Research > eCOA, eConsent, EDC, eSource, Virtual Trials > MedTech - wearables and sensors use in clinical studies > Multichannel, and Global Patient Engagement across all regions
I am the Product Management Head of Digital Contract Sales & Medical Solutions and Integrated Multi-Channel Engagement (IME) - responsible for creating world class products that aid in engaging with patients, healthcare professionals, site staff including investigators during a clinical trial, patient support and adherence program, and in real world and late phase trials while creating $40M+ value for the organization. Contract Sales & Medical Solutions and IME is positioned at the forefront of innovation and my team is primarily responsible for ► Business Development : Executive providing strategic leadership and accountability for achieving results for assigned accounts. Developed and implemented account business plans in order to maximize growth consistent with corporate goals. Maintained a $50M+ rolling pipeline ► Commercial Sales Organization and Medical Affairs : Improving HCP and Patient experience through digital marketing automation, patient insights, patient adherence and support programs [Patient Engagement Platform] ► Clinical Trials : Innovate and Optimize digital patient recruitment, enrollment, digital informed consent and subject retention ► Commercial Sales Organization : Support Sales Reps, and Medical Science Liaisons (MSL's), other experts through Multi-channel Engagement Solutions [e-Detailing - qdialogue.quintiles.com] ► Wow the healthcare professionals by engaging them in new ways and channels ► Deliver world class patient and site facing portals [ClinicalResearch.COM, MediGuard.ORG, MedSmart.ONLINE] ► Certified Lean Practitioner My team is responsible for creating, supporting, commercializing and expanding digital capabilities, via innovative digital health products and solutions. I participate in new business pitches to external facing customers, provide RFI/RFP responses. In addition, I am part of the senior leadership team responsible for offering development strategy at IQVIA's Commercial Solutions.
Enterprise Resource and Portfolio Platform (RPM) for Clinical Trials ► Led the enterprise resource and portfolio management product implementation for 20000+ clinical resources and project management staff. Defined end to end clinical project and resource management business processes, set up of global change management champion’s team and business readiness planning to transform Global clinical trials project delivery and resource management
► Reporting directly to the director of IT PMO of the Quintiles Global IT Project Management Office, my team managed the Cardiac Safety Lab product delivery ► Transforming Cardiac Safety Monitoring – Led the technology implementation of various products to transform Quintiles 24x7 Cardiac Safety Lab operations that improved business processes which led to 30% gain in efficiency and accelerated analysis of ECG’s for Quintiles Customers. The end to end solution is built on top of a state of the art infrastructure that promises immediate failover ► My responsibilities at Quintiles Global IT PMO included managing large size programs (USD 12M+ and 50+ resources) and business relationships, creating IT enabled solutions in a product aligned environment ► In addition, I was part of the Project Management Advisory Board, providing influence and direction on process improvement, reporting and metric development during setup of IT PMO
► Program managed data governance program to support Millennium’s Master Data Management policy. ► Project managed the Salesforce.com implementation at Millennium Pharmaceuticals Inc. – managing resources, time, schedule and cost for IT team, multiple commercial business groups and consultants from various organizations. ► Project managed the integration implementation to integrate salesforce.com with other in-house systems including the MDM application.