Delhi, India
HR Shared Services and Operations Leader with over 19 years of global experience, currently serving as Director – HR Shared Services and Global Onboarding Team at MongoDB. Proven expertise in building and scaling shared services functions, leading global delivery across APAC, EMEA, and AMER, and driving digital transformation in HR operations. Adept at aligning global onboarding, data governance, and employee experience strategies with business goals while fostering a high-performance, service-centric culture. Scaled the HR Shared Services function at MongoDB by 3x and established three new global teams over the past four years, driving organizational capability and service expansion. Core Competencies - · Global HR Shared Services (Hire to Retire) · HR Ops Transformation & Automation · Data Governance & HRIS Oversight · Employee Experience & Engagement Strategy · HR COE Collaboration (Payroll, Benefits, L&D, Comp, HRIS) · Stakeholder Management & Executive Partnership · Talent Planning, Hiring, and Leadership Development · Project Management and Continuous Improvement · Offshoring & Transitions
• Heading the Global service delivery for the HR Shared Services function -- India/APAC, EMEA and NA regions -- Global Data Governance (for HR Ops) • Formulating expansion plans for the shared services team with respect to scoping more work from other COEs (Employee Experience, Payroll, Onboarding, Compensation, HRIS, Benefits, Immigration etc.) including the forecast for future growth • Partnering with the HR Transformation and the HR PMO teams for transforming current processes, finalizing potential automations and implementing new processes • Developing the growth/career plans along with the Executive Leadership, for the colleagues • Hiring for the entire function, across levels • Colleague Engagement; Scores and Action Plans
• Leading the regional service delivery for the Shared Services team • Heading the Data Governance team (global) that owns all the data (employee demographics & PII) related processes and transactions • Collaborating with the global stakeholders from the regional HR teams (Employee Experience, Payroll, Onboarding, Compensation, HRIS, Benefits, Immigration etc.) • Leading the key initiatives related to New Projects, Change Management, One-Time Work requests etc. • Working hand in hand with the HR Transformation team on new projects and continuous improvements • Collaborating with the RPA team for exploring the automation opportunities and implementing the identified automations • Owning the Data Quality, Audits and Reconciliations • Review and revamp the JDs & the interview process, candidate screening & interviews and collaborating with the Recruitment team • Preparing the growth plans for the colleagues, enabling/preparing them for the future roles
▪ Leading clients relations, open delivery issues, new sourcing and business reviews ▪ Responsible for the overall service delivery to the clients and the pension plan participants, related to the hire to retire span as well as after the retirement ▪ Project scheduling, capacity and utilization management (eg. Annual Tax Forms, Actuarial Valuation, Annual Payment Register Reconciliation) ▪ Mentoring and developing colleagues, preparing their growth plans. Assessing colleagues for internal promotions ▪ Identifying and executing process improvements
• Supervising the allocation of daily assignments to the executives • Liaising with the agency for the settlements of the dues of the clients • Submitting budget reports on monthly basis • Handling all audit, compliance and control related issues • Imparting training to new hires in the unit • Providing performance feedback to the executives for training and development