Issaquah, Washington, United States
Results-driven technology leader with 20+ years of experience delivering scalable, AI-enabled solutions across e-commerce, payments, and omni-channel retail. Proven ability to lead large-scale, multi-year initiatives including global scale data center migrations and platform transformations while accelerating time-to-market and reducing cost-to-serve through intelligent automation and applied AI. Known for building resilient platforms, leading high-performing global teams, and fostering a culture of innovation, operational excellence, and measurable business impact. • AI/ML-Driven Automation & Applied Strategy • Cloud Transformation & Platform Modernization • Large-Scale Data Center Migration & Infrastructure Planning • Ecommerce & Omnichannel Technology Leadership • Organizational Leadership & Cross-Functional Execution
Building AI supported Self Service Launch experience for Payment Instruments | Amazon businesses | Mitigating payment risks for Amazon Retail, Digital and Physical Stores
Led the design and development of DirecTV’s “next generation platform” to provide effortless streaming and competitive user experience to millions of users. Expanded the team from 10 to 70 engineers in 12-16 months and delivered high performance products and platforms. ♣ Led multiple cross functional teams to design & develop “Sponsored Data” under extreme tight deadlines and evolving requirements. Scaled for very high TPS and sub-second response time. ♣ Wrote an algorithm for calculating Guide Bulk Authorization and avoided thousands of runtime policy evaluations - saved millions in Hardware/ licensing cost. ♣ Designed an efficient high performance architecture for Search, Voice and Guide services and improved the performance by 80%. ♣ Reengineered the program guide services by making them flexible (Custom Tailored Response). Improved the performance by 30%, reduced payload and scaled for high transactions per second (TPS) ♣ Significantly improved the Search and Discovery performance of DirecTV’s cloud-based set-top boxes from minutes to under 1 second ♣ Introduced A/B testing through F5’s iRule delivering new incremental features to specific demographic regions, tremendously improved time to market capability. ♣ Significantly reduced the customer impact by introducing Self-Healing and Reporting that seamlessly allows to continue streaming in case of upstream system failure. Achieved 98% streaming success rate. ♣ Proven excellence in making effective hiring decisions, building high performance teams, annual compensation, year end reviews and promotions. Achieved highest team satisfaction within Engineering. ♣ Defined and implemented an efficient offshore management & hiring process greatly improving team’s contribution, collaboration and productivity. ♣ Established development guidelines and process, enforcing mandatory unit test coverage, performance benchmarking with automation (CICD).
♣ Managed a 12-member team and Redesigned the password reset UI and workflow and reduced customer service calls by 30%. Defined Enterprise Monitoring & alerting rules reducing customer outage by 20%. ♣ Built a Web based portal on Oracle Web Center Spaces, allowing employees and customers to post announcements and manage discussions. Leveraged file sharing and management using multiple dashboards and custom portlets (JSR 168, JSR 286) that represent information in graphs and charts. ♣ Leveraged ATG’s capability to use shared assets like Shopping Carts, Catalog, Promotions etc. across websites using Business Control Center (BCC) and Admin Control Center (ACC)
Bizworks, My Herbalife and Shop Herbalife are ecommerce websites that are used by Herbalife’s distributors and also by end customers. These websites are highly customizable and offer a variety of order fulfillment options. They are developed in j2ee along with ATG framework. • Worked with Order Operations, Sales and Customer Support to understand the current system pain-points and improved the solution architecture to exceed end-user expectations. • Designed and implemented an e-commerce architecture using ATG, suitable for secure, reliable, and high-performance deployment. • Designed and developed modules using ATG, Ajax and other web based technologies. Gathered business requirements and wrote technical specifications. Managed the release cycles and coordinated with Quality Assurance for the timely release.