Noida, Uttar Pradesh, India
I am an Alumni of IIM Indore on Project Management skills, Lean Six Sigma Master BB and a Management professional from IMI, New Delhi possessing 22+ yrs of diversified knowledge portfolio. The knowledge bank comprises of Lean Six Sigma, Business Process excellence, Production Management, Vendor Management, Team Management and Trainings. Have successfully delivered 3 BB projects and have mentored 20+ GB projects.
Create and execute Process transformation roadmap for the clients core and enterprise operations Business Process enhancement through Design Thinking, Lean methodologies, Process re-engineering & Process designing Driving governance structure to deliver process transformation effectively Continuous review of processes and identifying key improvement opportunities aligned with management objectives Working with leadership team to provide process insights and analytics to improve processes Reviewing and re-baselining key metrics required to achieve business goals Supporting cross functional project teams to identify and deliver process improvement projects Implementing Lean Tools and DMAIC methodology to deliver projects across the multiple global accounts in F&A and Life Insurance domain Coaching and mentoring GB and Lean projects targeting process efficiencies, process stabilization and metric movement. Improved the penetration rate of Lean, Six Sigma DNA at all levels in the organization
Process Excellence Business Process & SOPs Design Business Communications and updates Vendor Management Knowledge Management
2015 – Sr. Manager Onboard Customer Verification Call • Verification of vital policy details for new logged cases to impact business persistency • Maintaining the call quality by ensuing adherence to scripts • Calling in 9 regional languages to ensure customer delight 2012 - Manager • Re-issuance of erroneous policy packs • Underwriting Quality Check • Underwriter Training & Certifications • Underwriting Management • Data Quality & System Development 2009 – Deputy Manager • Underwriter Training & Certifications • Process walk-through to all visiting parties as a process champion. • Process Adherence And Audits • Facilitator to all external audits done by Risk Management unit & IRDA • Business Continuity Planning Assessment of the departmental operating capacities against the targeted recovery levels and time Identification of the processes and resources on the basis of its criticalities and availabilities Conducting mock drills for the identified BCP plans and sharing the gaps 2007 – Asst. Manager Production & Vendor Management • Handled the entire production of cases logged in from North and East zones • Team Management • Vendor Management Handled the team of 16 vendors performing all production worksteps 2005 – Executive • Non-Medical Underwriting • Production Management • Zonal MIS
- Underwritten more than 25000 Non-medical and Medical cases - Preparation of the Declined Life Register of the company which is sent to TAC, Govt. of India - Handling the underwriting queries arising from PAN India level. - Processing of underwritten cases on ERP to facilitate conversion of proposals to policies - Represented function in Risk Control Unit of the company - Preparation of the daily MIS of the dept. - Cost-Benefit Analysis of the underwritten and processed Pure Risk Plan