North Delhi, Delhi, India
* Daily basis tracking business lending leads and disbursal numbers. * MIS analysis and published the report. * SOP creation for streamline the process. * IVR inflow analysis to improve the customer/merchant handling process. * Focus on SLA to improve customer/merchant experience. * Dealing with lender partners as per requirements. * Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners. * Releasing whitelist base with distribution channels (Lending FSE, Call centre). * Business lending lead retrials activity. * Business lending lead approval activity. * Business lending lead failure activity. * Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection etc).
* Daily basis tracking business lending leads and disbursal numbers. * MIS analysis and published the report. * SOP creation for streamline the process. * IVR inflow analysis to improve the customer/merchant handling process. * Focus on SLA to improve customer/merchant experience. * Dealing with lender partners as per requirements. * Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners. * Releasing whitelist base with distribution channels (Lending FSE, Call centre). * Business lending lead retrials activity. * Business lending lead approval activity. * Business lending lead failure activity. * Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection etc).
* Daily basis tracking business lending leads and disbursal numbers. * MIS analysis and published the report. * SOP creation for streamline the process. * IVR inflow analysis to improve the customer/merchant handling process. * Focus on SLA to improve customer/merchant experience. * Dealing with lender partners as per requirements. * Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners. * Releasing whitelist base with distribution channels (Lending FSE, Call centre). * Business lending lead retrials activity. * Business lending lead approval activity. * Business lending lead failure activity. * Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection etc).