Greater Toronto Area, Canada
I love a challenge and building success for the business and my teams. Hand-picked by executive teams to turn performance around, incubate, work through complex problems and high change has resulted in significant business impact and several prestigious awards (see more below). With this success, I’ve actively taken on the role of mentor in many forms. From early in career to executives, I value the chance to nurture and grow high performing individuals and teams. I enjoy leading through the transition from high-level creative brainstorming to analyzing business problems and bringing solutions to market that drive customer value and profitable revenue growth. Working with customers and partners is a privilege I take seriously. Creating and building differentiated relationships with partners, vendors and sales teams motivates me. When not working, I enjoy giving back to the community and have done so both in North America, and the Middle East, I see the value in being part of local fibre of where I live. I currently serve on the board of Dixie Bloor Neighbourhood Center two charities, have trained puppies as service dogs for people with Autism and have been recognized by the Provincial Premiere’s office for Contribution to the Community five years running. Strengths: * Attract, retain and develop talent in varied functions * Highly analytical with the ability to assess effectiveness and data-driven strategy * Managing through ambiguity and change * Simplifying complex scenarios * Cross business collaboration * Skillfully balancing the need to be strategic and diving into executional elements to ensure success Specialties: Cloud Servcies, Big Data, Marketing Automation, Inside Sales, Digital Marketing, Product Management, Managing Services at an incubation stage, Consumer Marketing, Enterprise Marketing, Customer Relationship Management, Partner Management, Business Development, Sales Leadership, Sales Strategy, Coaching, Alliance Management
• Responsible for operations for Global Partner Solution across the Americas (US, Canada & LATAM) • Trusted advisor to the Corporate Vice President • Driving organizational transformation with the CVP and responsible for Organization Blueprint, Target Setting, and seller quotas • Leading Strategic innovation projects • Delivering data based actionable insights to sales leaders, front line managers & sellers to better assist Partners across the Americas • Reporting and Systems: Driving Rhythm of the Business that allows the LT to monitor & understand business performance. • Responsible for data platforms and dashboards that support the organization • Responsible for Variable, Marketing, & Discretionary budgets across the organization ($40M+) • Responsible for Employee Recognition and Moral • Responsible for communications to the Market, to the Partners, to the Field, to the Team and Exec Comms.
Lead the business transformation within Microsoft Canada to enable digital transformation for our customers and partners Re-imagine business orchestration from the view of the customer, using design thinking to capitalize on key business opportunities Act as trusted adviser to C-Suite for decision making, alignment of business plans, and employee engagement / activation Ownership of the national Change Management Plans across various teams to drive new behaviours, mindsets required to delight customers and partners Responsible for developing organization wide Change Management capability Coach and mentor senior managers on how to lead their teams through the transformation
- Ownership of the national launch of Microsoft Data Centers; service delivery across 3 engineering teams, a national integrated marketing campaign, channel partner / sales enablement, and promotion / pricing offers - Roll out of Marketing Automation, including a revamp of the Inside Sales organization. Drove a 21% revenue growth. - Conceptualized and led the national Cloud Consumption rhythm, driving double digit pts of usage growth in year - Responsible for driving the annual headcount investment initiative to drive growth against the strategic priorities and reduced negative attrition - Lead a talented team of high potential members in functions including; Market Intelligence, Business Analysis, and Business Planning - Delivered an 8pt increase of the Workplace Health Index to 86% within 1 year
- Managed a diverse wireless services portfolio that included services such as Prepaid, Voicemail, Blackberry devices, Mobile Email & Video Messaging - Managed a product portfolio that generated over $8 million in annual revenues - Developed, designed & implemented a customer relationship marketing campaign that touched over 4 million customers - Drove the launch of Blackberry devices in the retail channel, resulting in 40% quarter over quarter growth - Managed product implementation & support through marketing, engineering, IT, & Client operations teams - Developed strategic roadmap for Telus Mobility’s wireless email portfolio for senior executives at the EVP level - Executed on-going reviews of competitive offerings to ensure Telus’ leadership position in the market - Hosted monthly operations review including sales/product-line forecasting, financial reporting, competitive intelligence research, calculation of key metrics, & review of future marketing initiatives