Riyadh, Saudi Arabia
A Technical Project Manager with extensive experience in leading and delivering technology projects within government and enterprise environments. Specialized in project planning, scope and schedule management, cross-functional team coordination, and ensuring compliance with approved standards and requirements. Demonstrates strong capability in stakeholder management, performance monitoring, and addressing operational challenges to ensure project objectives are achieved efficiently and with high quality.
Managing IT managed services for 11 staff, ensuring 24/7 continuity of technical operations. Ensure continuous availability of IT services with focus on system uptime, response times, and incident resolution (MTTR). Lead daily IT operations including monitoring, troubleshooting, and escalation management. Manage SLA compliance and drive continuous service improvement (CSI) initiatives. Prepare periodic governance and audit compliance reports.
Phase 1: Managed company project on-site at client, leading a team of 65 employees. Led and directed 65 on-site employees; resolved daily operational issues and improved team efficiency. Delivered regular progress reports to client stakeholders and managed scope change requests professionally. Managed procurement of IT equipment and components; coordinated with vendors for quality and cost-optimized sourcing. Ensured purchased components aligned with project specifications and existing system architecture. Provided technical oversight, supporting the team with complex problem resolution. Enforced quality standards across all deliverables before client handover; drove continuous process improvement. Phase 2: Managed a portfolio of 5 simultaneous client-side projects while remaining embedded within the company contract. Managed a portfolio of 5 concurrent IT projects, prioritizing based on government strategic objectives. Allocated human and financial resources across projects to ensure balanced progress and optimal delivery. Prepared and submitted comprehensive weekly and monthly status reports to senior management and stakeholders. Ensured full compliance with client policies, government regulations, and procurement governance frameworks.
Project Manager for the client, King Saud University ….. A contract with Al Jeraisy Computer and Communications Company . Ensure adherance to project timeline in delivery. - Manage the scope of the project and maintain tasks within said scope.- Fascilitate transition between project phases while ensuring quality of delivered products. Ensure adherance to project timeline in delivery. - Manage the scope of the project and maintain tasks within said scope.- Fascilitate transition between project phases while ensuring quality of delivered products.
Supported the General Manager in daily operational management and strategic execution. Monitored and followed up on implementation of directives across departments. Prepared executive summaries, reports, and decision-support materials for senior leadership. Coordinated cross-departmental activities (IT, Finance, Operations, HR) and resolved inter-department conflicts. Tracked KPIs at the organizational level and submitted weekly/monthly performance reports. Oversaw strategic projects and initiatives, ensuring alignment with organizational goals. Maintained governance compliance: applied policies, monitored audits, and organized official documentation. Organized meeting agendas, documented decisions, and followed up on action items to ensure closure. Drafted internal and external correspondence and managed information flow within the organization. Identified and resolved critical operational issues; proposed process improvement initiatives.
Provided end-user IT support for hardware, software, printers, and network connectivity issues. Installed, configured, and updated software and systems across the organization. Monitored and maintained internal network infrastructure; coordinated with ISPs to resolve outages. Operated digital electricity systems including meter reading platforms and fault-reporting systems.