Federal Territory of Kuala Lumpur, Malaysia
A seasoned leader with 15+ years of hands-on experience in Systems Engineering, DevOps, and solving complex problems at scale. I specialize in building robust, self-sustaining remote team cultures that prioritize productivity, innovation, and delivery. What drives me is engineering solutions that matter—whether that means building AI-powered assistants, automating repetitive tasks, or mentoring future leaders. My goal is simple: create scalable systems and uplift people, so the impact lasts long after I’m gone. I thrive in ambiguity, embrace new technologies—from Linux to no-code platforms like n8n and AI integrations—and love bridging the gap between strategy and execution. My approach blends technical depth with people-first leadership. I lead with humility, curiosity, and a deep belief in empowering others. My proudest moments come not just from systems launched or dollars saved, but when someone says: “You changed my life.” If you're looking for someone who builds foundations, drives transformation, and leads by example—let’s connect.
A highly collaborative and hands-on technical leader, instrumental in architecting and driving the global Artificial Intelligence (AI) strategy for the organization, directly supporting both internal enablement and external Customer Programs. Known for building high-impact systems and mentoring cross-functional teams to foster a culture of AI adoption and innovation. Key Accomplishments & Responsibilities: • Strategic AI Leadership: Played a crucial role in defining and executing the enterprise-wide AI strategy for Global Operations, establishing clear roadmaps and governance standards across all business units and customer-facing programs. • Technical Mentorship & Enablement: Mentored and guided diverse cross-functional teams—including engineering, product, and sales—on responsible AI adoption, identifying and prioritizing high-value AI use cases, and embedding AI best practices into operational workflows. • High-Impact Product Delivery (Generative AI): Delivered a mission-critical AI Lap Support Chat Assistant solution using Generative AI integration, resulting in a 40% reduction in Level 1 (L1) support queries and significantly improving service resolution times and end-user satisfaction. • Hands-on Engineering Leadership: Served as a hands-on leader with deep technical expertise in the end-to-end integration of Generative AI systems, complemented by extensive experience in modern DevOps practices, resilient System Architecture design, and managing complex Cloud and On-Premises Infrastructure environments. Individual's Core Leadership Philosophy: To build systems and shape people in ways that outlast me, so that every automation, every solved problem, and every life touched becomes part of a lasting foundation.
I lead multiple high-performing teams to deliver cutting-edge solutions that bridge technology and business needs. My role is centered on fostering collaboration, driving innovation, and ensuring the seamless integration of DevOps practices across diverse projects and platforms. Key contributions include: - Spearheading initiatives to enhance hands-on lab experiences, enabling teams and clients to explore real-world solutions. - Building scalable systems that ensure reliability, performance, and security across global infrastructures. - Cultivating a self-driven remote team culture that prioritizes productivity, ownership, and delivery excellence. - Solving complex technical challenges while empowering my teams to innovate and exceed expectations. My leadership philosophy is rooted in leading by example, enabling teams to thrive, and delivering impactful results in a fast-paced, ever-evolving IT landscape.
I started the Hands-on Lab project as an individual contributor and now lead a dedicated team delivering hands-on labs for global technical enablement. I manage projects with agility, transparency, and accountability. I trust my team with their creativity and empower them to achieve self-driven outcomes. I mentor my team members in their personal and professional growth. I have weekly 1:1 sessions with them, listen to their challenges, provide feedback, and help them reach their goals. I also learn from them and ask them to teach me something new. I code to keep my skills sharp, but I also add value beyond code. I develop strategies for enhancing the learning experience of Teradata products and services. I advise the leadership on expanding the learning portfolio, high-visibility opportunities, cloud costing, process optimization, automation, and other topics. I also lead and foster the adoption of Generative AI in my organization. I adapt to industry shifts and overcome engineering challenges with openness, curiosity, and problem-solving skills. I started as a Help Desk Support and moved up to System Administrator. I saw the shift toward DevOps and since 2016 I have been leading DevOps cultural transformations and optimizing DevOps processes. Now I am witnessing the shift toward Generative AI. For the past few months I have been training in Generative AI and now I have started building AI integration solutions in our platform. I bridge the gap between tech and business by acting as a trusted advisor to both sides. I translate business requirements into tech solutions and present tech solutions to achieve business goals. I align my skills with Teradata’s vision of being customer and market-driven, agile in execution, and accountable. I am accountable, helpful, and always ready to learn. TechStack: VantageCloud Enterprise & Lake, AWS, Azure, CDK, Python, Serverless/Lambdas, Angular, CloudFormation, EKS, Docker, EC2, JupyterHub, Generative AI, OpenAI, etc.
Managing DevOps Lifecycle, CI/CD pipelines for different environments and a couple of products. Key contributions: - Implemented production-grade Kubernetes clusters on AWS EKS for different products. - Implemented AdServer (Managing Advertisers, Campaigns, Banners, Websites, Zones, etc.) - Implemented Agile practices, project management, Version Management, Issue Tracking, and CI/CD Tools. (Private Cloud GitLab). - Implemented Instant Communication Solution (Mattermost for Private Cloud). - Implemented Monitoring and Alerts for Private and Public Clouds (Prometheus, Alert Manager, swagger-stats, Grafana, etc). - Implemented the Server Virtualization Platform (Proxmox VE). - Implemented Email Solution in Private Datacenter. (Zimbra Collaboration Suite) - Implemented Geo-Blocking (Nginx GeoIP2).
Manager Infrastructure | Project | DevOps | Office Management • Took the challenge of leading the project for Unification of GKhair and Tibolli Software with a very tight deadline and made it a success. Along with other responsibilities currently leading the same project and managing; software development, testing, digital marketing, deployments, budgeting, and resources. • Actively managing TEST, STAGING, and PRODUCTION environments. • Trained Leads within IT Department on how to manage their teams to achieve organizational goals more productively. • Print Management Software. • Introduced IT Inventory Management & Help Desk Support Software. • Migrated network to Active Director and Domain Environment with GPOs at the departmental and organizational levels. • Improved Help Desk Support Services with a quantitative rate of 57.14%. • Made Call Center functional within 3 days. Also got Call Center registered with PSEB and PTA. • Migrated E-commerce Platform to AWS (Technologies used: EC2, Auto-Scaling, Load Balancing, Cloud Front, RDS, S3, Route53). • Successfully Migrated TEST, STAGING & PRODUCTION Application Servers to Linode. • Gitlab CI/CD for JAVA, Angular, and Node Applications. • Managing Docker Solution for Tibolli Stores. Currently managing 1000+ Containers. • Automated Server Installations. • Configuration Management. • Infrastructure improvements with a rate of 88%. • Migration of Companies' core infrastructure from Russia to Pakistan.
Assisting Regional Manager North in Managing Islamabad, Rawalpindi, and Peshawar with 20+ VISA Missions, Call Center, WSC, and FedEx. Managing Infrastructure, Systems, and Roll-outs. Supervising Tech Support. Key Contributions: Strengthening Documentation, Standardization, and SOPs. ISMS Development, Implementation, and ISO27001 Audit. Training to IT Personnel on the help desk, service availability, troubleshooting, problem isolation, communication and customer-oriented attitude. Introduction of File Server, Software Library, and Network resources. Roll out of VISA applications, MIS for IT, and Help Desk Management Software. Planning infrastructure, IT Procurements, and Quality Control.
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