Jeddah, Makkah, Saudi Arabia
IT Operations and Systems Engineer with experience in corporate and enterprise environments, supporting 1,200+ users. Strong background in Active Directory, Microsoft 365, ITSM tools (ManageEngine), networking fundamentals, and telephony systems. Focused on service reliability, operational efficiency, and continuous improvement using ITIL 4 practices.
• Managed daily IT operations for a large-scale enterprise environment supporting 1,100+ users. • Administered Active Directory accounts, devices, and access controls. • Managed Microsoft 365 licensing, configurations, and collaboration services. • Operated ManageEngine ServiceDesk Plus for incident tracking, SLA monitoring, and service improvement. • Supported enterprise telephony systems (Alcatel OmniVista) and collaboration platforms. • Contributed to process optimization and documentation aligned with ITIL best practices.
Provide technical support for over 500 users. Installing and configuring computer operating system and software. Troubleshooting pc connectivity issues. Troubleshooting network issues including internet connections, switches and ports. Configuring access points. Diagnosing and troubleshooting system issues. Configuring and troubleshooting printers.