New Delhi, Delhi, India
Aml kyc analyst
Monitored transactions across multiple channels to identify unusual activity and potential fraud. Investigated chargeback claims, disputes and retravel requests VISA, Mastercard and other payment networks. Identified fraudulent and non-fraudulent disputes and escalated cases, ensuring compliance with card scheme regulations. Communicating with customers, merchant, banks to gather evidence and resolve issues effectively. Streamline dispute case reports and trend analysis to support risk management and fraud prevention strategies. Reduced financial loss by 90% through accurate and timely dispute resolution. Processed the representments and arbitration cases, ensuring compliance with card scheme regulations. Fraud and risk analysis in payment dispute. Strong documentation and evidence presentation skills.