London, England, United Kingdom
I believe in challenging the status quo and making a personal difference in our world. As a natural influencer, it's my vision to better our world through creativity and innovation; this involves working with global businesses to refine strategy, build smarter infrastructures, and efficiently maximize potential. Wouldn't this world be a better place if we all helped each other be successful?
At Trend Micro, I own a strategic enterprise portfolio, operating globally at C-level to deliver risk reduction and commercial outcomes across complex, multi-stakeholder environments. I translate security strategy into executable roadmaps, mobilise internal teams and channel partners, and run a disciplined governance cadence to drive retention, expansion, and long-term customer value.
Responsible for leading relationships with prominent Large Enterprise Clients across EMEA to deliver high-impact Global Digital Transformation Solutions. Overseeing dedicated account teams to drive Adoption, Satisfaction, Retention, and Growth - ensuring our global customers surpass strategic goals and sustain competitive advantage in a rapidly evolving marketplace.
As a volunteer Trustee, I support a network of professionals and students aiming to Inspire, Lead and Elevate young people from ethnic minorities and disadvantaged backgrounds. With Mentoring and Coaching Programmes in all Sectors, we are committed to imparting our skills and knowledge on the future generation, levelling the playing field and raising tomorrows leaders. Get in touch to find out more!
Responsible for P&L and Customer Success on a multi-million pound Global Customer portfolio and Strategic (Fortune 100) Clients. Built, implemented and scaled a Customer Success Strategy across 6 countries, driving customer adoption, decreasing time to value, fighting churn, securing early renewals, boosting NPS and ensuring complete satisfaction - underpinned by the Voice of the Customer. MyTraffic supports companies in many different sectors (Retail, Real Estate, F & B, Public Sector…) all over Europe to help them expand their businesses, analyse or predict performances of investments, understand their customers’ habits or benchmark their results with competition. We have 500+ international clients including Klépierre, Cushman & Wakefield, The Bodyshop, Engel & Völkers, H&M, Nhood, Lidl, Liu Jo, LVMH, Sephora but also Public Sector cities such as Dunkerque, Le Havre and Bordeaux.