Salt Lake City, Utah, United States
• Managed end-to-end KYC operations for a top-tier institutional client, serving as the Single Point of Contact (SPOC) to coordinate with Sales, Client Coverage teams, and Client Service teams, ensuring high-quality client service and timely delivery of results. • Led KYC and regulatory initiatives across 200+ entities, ensuring full compliance while maintaining positive, transparent communication with client stakeholders. • Supported global transformation initiatives by collaborating with the engineering team and external vendors to test AI-driven solutions and improve due diligence workflows for beNer accuracy, faster turnaround, and greater scalability. • Conducted second-level quality checks on analyst submissions, identified process gaps, implemented control measures, and improved documentation accuracy and compliance consistency. • Worked with stakeholders across GSAM, PWM, Compliance, Sales, and five regional teams to streamline communication and implement process improvements that increased overall operational efficiency.
▫️ Analyzed key performance indicators (weekly and monthly basis) using social media analytical tools such as Brandwatch and Later to execute both quantitive metrics and qualitative analysis to track organic traffic and user behavior. ▫️ Managed global corporate social media presence across multiple social platforms including LinkedIn, Twitter, Facebook, Instagram, Youtube, and Mastodon. ▫️ Communicated with stakeholders, identified user pain points, and improved social content by implementing business solutions to meet organizational objectives. ▫️ Collaborated with PR, product marketing, support, operations, and threat research team to plan on promotion initiatives for new product releases and reviewed brand procedures to plan on partner events. ▫️ Reviewed complex technical reports and translated those information into educational content to create effective images and infographics adapted for Twitter, LinkedIn, Facebook, Instagram, and Mastodon.
Onboarded to develop a comprehensive content strategy tailored to reflect business specificities and requirements. Oversee content requirements through regular qualitative and gap analysis in order to deliver constant improvements. Create and maintain social media contents, style guidelines, taxonomies, metadata frameworks, and content migration plans to increase brand authority. ▫️ Met 100 % delivery under strict deadlines and writing specifications that target designated audiences. ▫️ Deliver relevant and dynamic content ideas for landing pages and blog posts and present directly to CEO and Head of Marketing for approval.
Drove digital marketing initiatives through customer-oriented marketing strategies, collaborating with marketing directors and product managers of HiteJinro to design and execute creative campaigns and social media content to deliver a new brand message of HiteJinro and expand the target audience to gen Z. ▫️ Analyzed user behavior data by using CTR/CVR to improve user experience by 15%. ▫️ Created style guidelines and metadata frameworks to generate organic links for brand partners. ▫️ Utilized quantitative and qualitative methods such as Facebook and Instagram Insights, Twitter Analytics, and YouTube Analytics to measure performance indicators and increase brand authority. ▫️ Conducted and developed automated reporting using Google Sheets on social media KPIs to check user engagement and user traffic. ▫️ Leveraged Agile methodology and four-week sprint cycles to complete IMC proposal and deliver finalized social media content to the project client.
Coordinated and participated info sessions for prospective students by assisting admission team and delivered informational campus tours to prospective students and their families 2-3 times a month.
Worked as a head Peer Advisor of the Communication department. Assist academic advisor by providing information for students regarding registration, drop/add, and curricular requirements and holding a bi-weekly workshop for students to encourage students’ academic excellence.
- Planned annual club activities by collaborating with executive boards, organized events, and managed club members. - In charge of obtaining video outsourcing and manage Club’s social media.