Dartford, England, United Kingdom
Associate CIPD Member 22 years | Upper Second Class Honours Degree in Human Resource Management (BA Hons) | HR Administration/Training/L&D - 5 years (based on job title) | HR Administration/Training/L&D - 10+ years (based on experience including roles with other job titles) | Manager - 5 years | Retail Industry Experience - 10+ years Retail | Hospitality | Aviation | Leisure | Arts and Culture Keeping up to date via the CIPD regarding HR best practices and new employment legislation Looking for: A role where my current skill set will be valued and where I can continue to develop, ideally training design or HR data analysis | No travel, my work/life balance is paramount | Ideal role will be local and preferably hybrid | Secure parking and employee well-being is a must What job/task/role I adore most: Training Design - building ways in which we can enhance our teams to be their best, growing themselves and the business Payroll Queries- problem solving and resolution Passionate about: * Creating functional spreadsheets * Analysis (HR/L&D) * Problem solving * Delivering and training excellent customer service; developing the customer journey * Learning and Development * Creating and executing engaging training programmes * Inspiring and empowering Management * Art and design | Digital Artist | new user of Canva Skilled User of: MS Excel, Word, PowerPoint, Outlook | iOS Numbers, Pages | Workday | ETime | SmartRecruiters | Brassring | Canva
Role Responsibilities Include: - HR Administration including preparation of return to work documents and probation reviews - Daily direct communication (Customer Facing, E-Mail and Phone) - Processing pay data weekly (via the ETime system) - Assisting with payroll queries - Advising Managers on best practice - Managing right to work documentation in accordance with current legislation - Issuing new employment contracts and the administration this involves, including data changes on Workday and the ETime system - Recruitment (via SmartRecruiters; previously Brassring) - Onboarding (via Workday) - Attendance management (via the ETime system and Workday) - Processing colleague staff transfers to other stores (via Workday) - Creating training documents - Creating new procedure documents for example, colleague time sheet and filing checklist - Training new People & Culture Administrators - Filing and maintenance of confidential documents - Administration - Note Taking (Disciplinary, Flexible Working, Investigations) - Ordering new and processing used company uniform - Assisting the Store Manager with ad-hoc tasks - Assisting the Operations Manager with ad-hoc tasks - Office administration - Call handling (non-HR related) Tools Used: Skilled in MS Excel and its derivative iOS Numbers, MS Word and its derivative iOS Pages, MS Outlook Workday ETime SmartRecruiters Brassring
Delivery of classroom training and in the field support. Creation of HR centric classroom trainings/workshops designed to guide and provide insight on topics such as payroll, absence management, disciplinary and grievance. Creation of a Managers classroom training to provide procedural instruction of the employee journey from recruitment to exit. Supporting with end of year review 2017 data collation and analysis. Analysis of the companies 2017 employee engagement survey, including next step solutions. Presenting new ways of developing and implementing employee engagement initiatives and ways of rewarding and recognising our employees throughout the UK business; including research and action. Online research and liaising with company approved travel agency through phone and email, booking rooms (including refreshment and presentation provisions) for training sessions (on location), hotel rooms (for training on location and trainees) and train tickets. This involved building a relationship with an external travel agency and communicating effectively what our needs were to book the best location and attain the best price. Booking rooms and lunch for internal company training sessions, collecting materials and setting up rooms appropriate for each sessions content. User of Yammer (Microsoft social media system) to communicate with the U.K. based Godiva teams through posts and photos. In addition to my role I have supported the opening of new stores and one café.
Our core goal is to provide excellent customer service and a superior shopping experience by having a knowledgable and highly skilled team. Main responsibilities include: Recording sales data and analysing core KPI's, setting the team up for success with focused, motivating and goal driven daily team briefs, creating store rotas ensuring the store is covered with the right people at the right times and adhering to budget constraints; conducting team training and needs analysis, accurately completing the stores payroll, recruitment and selection, appraisals; general administration (competent I.T. skills: Microsoft Word, Excel, PowerPoint, Outlook, Apple Pages, Numbers and Keynote), adjusting stock and monitoring usage, conducting stock takes, cash handling, adhering to health and safety both for our customers and staff and delivering the prescribed model for visual merchandising, utilising my working knowledge of my store and the area within which my store resides. Tracking and analysing my teams individual KPI's to identify and develop individuals through coaching and mentoring; conducting regular one to one sessions to establish needs and monitor progress. It is my responsibility to find ways to grow and build my business in the best way I can, adjusting strategy inline with the current retail and financial climate with the assistance of my team and fellow colleagues within Crabtree & Evelyn, ensuring we are following the desired business model of the company overall.
In addition to my role as Store Manager, as Senior Store Manager I supported four other stores in succeeding with their business objectives. This role comprised of supporting stores daily, sharing their success and best practice with the Cluster and company as a whole (usually in a weekly communication), conducting conference calls with my Cluster, Store Visits, clearing exceptions for Management from the ADP system and Quarterly Business Reviews; supporting the business with weekend cover as the Senior Manager on duty. This role required organisation skills, time management, the ability to travel, problem solving, confidentiality, change management, patience, the ability to manage expectations and accountability.
Supporting the Boutique Manager to efficiently manage and run the Boutique. Our core goal is to provide excellent customer service and a superior shopping experience by having a knowledgable and highly skilled team. Main responsibilities include: Recording sales data and KPI's, conducting team training and needs analysis, accurately completing the stores payroll tracker, recruitment and selection, conducting stock takes and stock ordering; general administration (competent I.T. skills required), adhering to health and safety both for our customers and staff and delivering the prescribed model for visual merchandising.
Main responsibilities included: Delivering excellent customer service, keeping product knowledge up to date, following and understanding store and individual sales and KPI targets, providing customers with beautifully wrapped gifts, accurate cash handling, key holding responsibilities including opening and closing the boutique.
Providing excellent and knowledgable customer service, serving samples of chocolates to 'guests', re-stocking where necessary, understanding of stock rotation, stock taking, assisting the Store Manager with staff training. I created a way to encourage, monitor and grow email capture amongst the team.