Tiruppur, Tamil Nadu, India
Dynamic MCA Graduate having 10 years experience in the field of System and networking, Open to challenges, Love problem solving and zeal to achieve heights. Honestly waiting for a platform to excel further.
Client - Wipro Technologies Ltd Experience: Working Company: Udupi Power Corporation Limited (ADANI), UDUPI Payroll Company : IMSI India Pvt. Ltd, Dehradun Duration : From 10th Jan 2016 to till date. Company : System Support Engineer in Arc soft Technology & Consulting, Chennai Duration : From 25th September 2011 to 31st August 2015 Company : Datamark Prodapt, Chennai Duration : From 25th December 2010 to 31st August 2011 Responsibilities: Providing end to end IT (Software & Hardware) related services to client company (M/s. Udupi Power Corporation Limited (ADANI) ) Using ticketing tool Maximo, ICD Tool and Service-now for User complaints Maintaining of IT Assets. Installing, Configuring & Maintaining of Video Conference Device. Installation and Configuration of SAP Application Installation and handling of Mobile Application Management dashboard, Critical Parameter, Sap fiori and Happay Travel Portal Through SAP GRC Login portal raising ticket for T-Code Authorization to users Installing, Configuring & Maintaining of Network MFP Printer. Configuring Secure Print and Monitoring Printer Utilization user wise Installing, Configuring & Maintaining and Troubleshooting issues for PGP Whole Encryption Installing, Configuring & Maintaining of Klassify for classification of user Documents Installing, Configuring & Maintaining of DLP software for Data Security Troubleshooting Happay Travel Portal issue for claiming Expenses Maintaining File Server and providing access rights to users Maintaining and taking regular server Backups through Tape library Installing, Configuring & Maintaining of BPC software for Budget Uploading
Providing end to end IT (Software & Hardware) related services to client companies (M/s. Tamilnadu Water Investment Company Limited, New Tirupur Development Corporation Limited, etc.,) Configuring and troubleshooting Outlook & Outlook Express and other related email services Handling network related issues Ascertaining system requirements based on the complaints of the end users. Maintain an inventory of parts for emergency repairs. Obtaining quotes for the supply of goods and services from suppliers. Producing documentation on operational, system & user procedures & guidelines Responsible for networking, design, installation, maintenance services, monitoring and Log reporting. Configuration and testing of any new hardware and software. Travelling to client sites to help with installs, deployment, and troubleshooting. Remote Support (Remotely and On Call Support all overseas branches with ( Team Viewer, Ammay Admin and some Freeware )
Technical support and backing process for forging clients on email clients Using Martens (main frame application) for error handling Using OCD to find out the issues for error handling Working under the FTTC, FTTP devices Device correction, SOASN, LEFTINS, are the main goals