Delhi, India
PROFESSIONAL PROFILE : 24+ years of working experience in MIS, EDP/ERP, CRM, Back Office Operations, Team Handling & Resource Planning and Brand Protection under IPR, in industries which includes Law Firm, Software Services, Real Estate, Courier & Cargo Services and Garment Exports. AREAS OF EXPERTISE: Excellent in Data Analysis, Presentation, MIS Reporting, Project Planning & Timely Execution, Customer Satisfaction, Multi-Site Operations-decision making, Problem Analyzing & Solving, Process Redesigning, Leadership & Resource Management, Good Administration in Documentation & Record Keeping.
Working on Online & Offline enforcements actions to protect brand’s IPRs in South Asia. Offline Enforcements – Handling customs enforcements (training arrangement, customs recordals, inspections, submission of technical reports & Bond/FDR submission, destructions), Handled mystery shoppings, Market Surveys, Raid actions. Online Enforcements – Worked on desktop research / monitoring & takedowns, bulk test purchases, etc. Directly communicating with brands for existing cases & new business leads generation. Miscellaneous works – Liaising with vendors, destruction agencies, Invoicing to members via Dynamics(CRM), checking vendors invoicing & office administrations, etc. MIS Reporting directly to Director.
-Worked approximately 6 years with Avalon Group (Real Estate Co.), as an Outsourced staffs with a team to handle all Back-office Commercial Operations to implement the same in ERP and also handling other Client Sites ERP CRM / MIS & Back Office Operations’ to process routine work with a team of 10-15 Functional Consultants. -Data analyzing & Reports Customization, Document checking, Bank Reconciliation & authorizing of daily transactions from Booking, Transfer, Cancellation, etc, before implement in ERP/CRM System. -Team Management & Leading - relates to training, motivating, tracking resource scheduling and monitoring project time utilization for Implementation & Manage changes to project scope as per management policy & Track progress and report status internally throughout the project life cycles. -Handling different Software Modules like Real Estate Management System, Pre-Sales, Post-Sales/Collection, Broker, Lease & Maintenance and Dispatch. -Meeting with Directors, Project Heads & Departmental Heads, Implementation Engineers, Business Analyst & Developers for New/Old ERP/CRM related queries & requirement, project reviews, conflict management, issue and dispute resolution. -MIS Reporting in Weekly / Monthly basis directly to HOD & M.D. & Clients site Directors.
Worked on Data analyzing & management, and ERP reports customization. Leading a team of 10-15 staffs. Handling multi-site operations & ERP implementations. MIS Reporting in Weekly / Monthly basis directly to HOD & M.D. & Clients site Directors.
-Working on Commercial & Township Projects (Residential, Villa and assisting in Plots) which includes Clients Booking, Allotment, Execution of Buyer’s Agreement, Receipt, Demand / Intimation Notices, Possession & Registry formalities, Funding / Loan Cases (Tripartite Agreement), Transfer, Cancellation & Refund cases and Legal formalities for Application Forms, Allotment papers, Name Addition & Deletion of applicant and for sale / transfer of unit, etc. -Maintaining Clients Records of Sold/Unsold Stocks, Payments / Collections & Receipt details. -Handling all types of Clients Queries for Dues, Interest calculation, Project status, etc. -Coordinating with Regional Office, Sales & Marketing team, Accounts (Bank Reconciliation) & Legal Department (registry process). -Miscellaneous works like letter drafting, IOM, legal file preparations, assisting other staffs, etc. -MIS Reporting directly to V.P. and Director.
Worked on Commercial & Township Projects. Handling Booking, Allotment, Agreement, Receipt / Demand, Possession & Registry, etc. MIS Reporting directly to V.P. and Director.