Rishikesh, Uttarakhand, India
Experienced Front Office Supervisor with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Excel, Management, Customer Service, Microsoft Word, and Sales. Strong operations professional with a BBA focused in General Studies from G.B.B.S. SCHOOL MOLARBAND BADARPUR DELHI.
Revenue Management (OTA channels rate & inventory control, pricing strategy, Daily revenue reports, Cancellation & no-show analysis, Coordination with Finance, Sales and Front office Departments)
Room Reservations Handling (Guest Communication, OTA & Channel Coordination, Inter-Department Coordination)
Results-driven hospitality professional with experience across revenue management, reservations, sales, and hotel operations. Currently working as a Revenue Executive at Bloom Hotel Group, where I focus on pricing strategy, inventory optimization, budgeting, invoicing, and performance reporting. With a career that began in front office and billing, progressed through reservations, and now into revenue, I bring a 360° view of hotel operations. Skilled in forecasting, distribution management, market analysis, and financial reconciliation, while ensuring guest satisfaction and operational excellence. Passionate about leveraging data and insights to maximize revenue, improve efficiency, and support sales teams with actionable performance reports. ⸻ 🔹 Experience Bloom Hotel Group – Revenue Executive (Present) • Optimize revenue through forecasting, dynamic pricing, and competitive benchmarking. • Manage inventory across OTAs, GDS, and brand website, ensuring visibility and rate parity. • Upload budgets, calculate commissions, and reconcile financial reports for accuracy. • Maintain property listings and monitor performance across distribution platforms. • Handle MakeMyTrip GST invoices and follow up on reseller GST invoices with each unit. • Prepare and share performance reports for sales managers to track progress against targets. • Collaborate with reservations, sales, and operations teams to align strategies with revenue goals. Reservations Department – [Previous Employer] • Handled reservations via OTAs, PMS, and direct bookings with high accuracy. • Increased revenue opportunities through upselling and cross-selling. • Maintained strong guest communication and satisfaction. Billing & Front Office – [Previous Employer] • Managed check-ins/outs, billing, and payment processes. • Delivered high-quality guest service and resolved operational issues efficiently. • Gained strong foundation in hotel operations and customer relationship management.
Guest check-in / check-out & reservations, Billing, cash handling & reports, Coordination with housekeeping & maintenance, Complaint handling & guest satisfaction, Front desk SOP compliance