Chennai, Tamil Nadu, India
Staff Technical Program Manager with a strong foundation in release management, and proven expertise in leading complex, cross-functional programs across infrastructure, SRE, AI, and product areas. I specialize in driving execution across initiatives that involve deep platform dependencies, high-impact coordination, and fast-paced delivery environments. My approach blends technical understanding with structured program leadership to bring clarity, predictability, and momentum to every phase of execution. Focus areas include: Driving large-scale releases with strong deployment governance Leading SRE programs involving cross-team alignment Coordinating AI and product feature rollouts Managing execution risks, dependencies, and stakeholder visibility I’m passionate about creating scalable systems, improving delivery processes, and helping teams align and execute with confidence.
Led large-scale, cross-functional programs across product, platform, and infrastructure, managing execution from kickoff to delivery with a focus on alignment, predictability, and transparency. Streamlined execution workflows, enhanced stakeholder visibility through automation, and resolved complex technical dependencies through deep cross-team collaboration. Spearheaded security and compliance initiatives. Contributed to the Annual Operating Plan (AOP) by consolidating cross-functional inputs and aligning delivery priorities. Engaged directly with customers to gather feedback and surface actionable insights for roadmap refinement. Reassessed and updated core documentation used for maintaining product status pages, collaborating with engineering, QA, and product teams to ensure accuracy and incident readiness.
Orchestrated the end-to-end launch of a new data center, encompassing infrastructure establishment, testing frameworks, platform integration, application configuration, alert optimization, and strategic rollout execution. Delivered seamless deployment of AI co-pilot feature releases with precision and efficiency. Established guidelines for maintaining status pages for all products, ensuring transparency and clarity. Directed the migration to dedicated database shards for customers, minimizing disruption and optimizing performance. Streamlined customer communication processes for planned downtimes, enhancing trust and clarity. Developed a self-service uptime reporting dashboard, enabling support teams to efficiently share metrics with customers. Improved operational efficiency by automating processes like incident reporting and sprint
Streamlined agile workflows for SRE and Tech Transformation teams to enhance predictability and efficiency in addressing ad hoc tasks. Overhauled incident and outage management processes, including root cause analysis (RCA), action items tracking, leadership reporting, and metrics-driven insights. Program-managed high-impact projects such as Disaster Recovery (DR) plans, Rails upgrades, and Redis migrations. Conducted knowledge-sharing sessions to increase organizational awareness of critical infrastructure changes.