Kansas City, Missouri, United States
As a results-driven technical communications leader with over two decades of experience, I have a proven track record of developing content strategies, driving user experience (UX) improvements, and building robust information architectures that empower both internal teams and external customers. My expertise lies in transforming complex technical concepts into clear, actionable, and business-critical documentation. My core focus is on delivering powerful, simplified communications that directly impact the bottom line. My leadership and strategic approach have consistently delivered significant business results: At Collins Aerospace, I initiated a documentation strategy that proactively identified a critical manufacturing issue. This intervention prevented potential damage costing $5,000 per unit on the refrigeration line, leading to a dramatic increase in inspection pass rates. My efforts were pivotal in aligning the new refrigeration repair line with the high standards of existing product lines. At LendingClub, I was honored with the "Op Props - Simplifier" award by the SVP & General Manager of Operations for re-engineering the monthly documentation review process. My streamlined solution continues to save the company 15 hours of Director/VP-level employee time each month, demonstrating my ability to improve operational efficiency at a strategic level. Also at LendingClub, I took initiative to lead my team's sprint-based help update project for the flagship web/mobile app. By establishing myself as the project owner and Subject Matter Expert (SME), I eliminated a recurring period of confusion and ramp-up for individual writers. This created a standardized, more efficient workflow for the team and ensured consistency and quality across the company's most valuable product. I am a strategic simplifier. My ability to plan, structure, and articulate complex ideas into simple, powerful messages is what sets me apart. I am ready to leverage my extensive experience to lead a team and drive your content strategy to the next level. Need that? Let's talk!
Sole resource responsible for delivery of all English-language Microsoft 365 (Office) product release notes on one of the world's most popular software platforms. Impact millions of users by ensuring timely, accurate, & consistent communication. * Global Release Governance: Direct the end-to-end communication lifecycle for Microsoft 365 (Office) products, managing a high-velocity cadence of 40+ monthly releases with zero-defect accuracy for a global audience of 100M+ users. * Docs-as-Code Implementation: Utilize a modern Docs-as-Code workflow (VS Code, GitHub, Acrolinx) to manage content versioning and automated quality checks, mirroring the engineering team's development environment. * CI/CD & Technical Validation: Proactively vet software bugs and new feature deployments using Azure DevOps (ADO) queries. Identify and resolve content gaps early to ensure documentation is synchronized with the CI/CD pipeline. * Scale & Brand Stewardship: Advocate for and enforce Microsoft’s stringent style governance, ensuring technical accuracy and brand consistency across high-volume, global-reaching documentation.
Sole content resource for the MRO GAINS department. Drove strategic communication initiatives that ensured regulatory compliance, improved quality control, & mitigated significant financial risk. Partnered with management to align content strategy with business goals. * Established Foundational Documentation Architecture: Architected the department’s first end-to-end documentation lifecycle, transforming engineering specs into actionable guides that drove a 31% increase in unit inspection pass rates. * Championed User-Centric Design (UX): Led document usability testing and developed user personas to tailor technical content for diverse skill levels, ensuring complex infrastructure procedures were intuitive and error-proof. * Drove Quality & Risk Governance: Acted as the sole technical authority for the MRO GAINS department, identifying critical operational gaps to mitigate high-cost technical risks ($5,000+ per unit) through rigorous SME validation. * Scaled Standardized Workflows: Partnered with Leadership to align content strategy with business goals across 4 major product lines, creating a unified "Source of Truth" for high-stakes engineering environments.
Recognized as a future leader within a competitive fintech environment, I specialized in strategic content initiatives that drove operational efficiency and ensured critical regulatory compliance. My contributions led to significant time savings for senior leadership and elevated the standard of content delivery. * Integrated Documentation into Agile SDLC: Participated actively in Sprint Planning and Design Reviews, ensuring documentation requirements were defined, tracked, and prioritized alongside functional engineering requirements. * Streamlined Content Development Workflows: Voluntarily took on sprint-based product help updates for flagship product, implementing a continuous ownership model that eliminated significant ramp-up time associated with new release cycles. * Resolved a Foundational Workflow Problem: Independently architected a solution to integrate dynamic image display within customer service software, eliminating reliance on slow PDF lookups and improving team responsiveness. * Drove Operational Efficiency & Automation: Automated the monthly approval process for 850+ compliance documents, resulting in a recurring monthly savings of 15 hours of executive-level time; recognized with an "Ops Props" award and selected for a Future Leader Mentorship program. * Authored Regulated Content: Created and managed technical product updates for Sys Admin and end-user audiences across critical FinTech products, while also developing internal process documents for compliance and banking teams.
▪ Proactively assisted in defining project scope and processes for newly created team. Created workflow diagrams to help train writers in new processes. ▪ Helped define voice/tone/writing guidelines in departmental Style Guide. ▪ Architected PM knowledgebase in Confluence and authored content. Helped craft employee and customer notifications. Participated in writing critiques. Sent content for review by Editor/Legal/Compliance. ▪ Authored/edited documentation for two distinct internal audiences. Created personas for consumers of internal content and journey maps for key projects.
Sole Technical Writer on Yammer UX Team responsible for all global English-language end-user and admin content for Microsoft Yammer SaaS product. ▪ Performed qualitative content audit on existing documentation set & resolved gaps in knowledge. ▪ Applied affinity mapping to customer-facing online knowledge base to improve content architecture. ▪ Reviewed analytics/search results & implemented user feedback to help improve technical content. ▪ Participated in UX Team design critique sessions, created design artifacts in Figma.
As the foundational technical writing resource for the Engineering & Technology Design team, I established & executed the content strategy for an enterprise SaaS product & partnered with business stakeholders to ensure content aligned with organizational goals. * Pioneered a comprehensive content strategy for a new enterprise SaaS data collection software, overseeing the complete documentation lifecycle from initial planning to delivery across multiple initiatives. * Led content development for cross-functional teams, collaborating with Product Management and Engineering to author end-user help, system admin guides, and training materials. * Drove strategic alignment by actively partnering with business stakeholders to ensure all content directly supported and advanced organizational goals. * Managed critical content assets for marketing and training, including collaborating with the Instructional Design team on product training content and producing white papers and PowerPoint decks for the Marketing department.