Concord, North Carolina, United States
Banking professional with experience across a range of job families and competencies. Demonstrated ability to successfully lead diverse teams, manage multiple projects, influence others and drive results. Specialties: Product Management Product Development Operations Management Operations Analysis Direct Marketing Marketing Analysis Staff Management
Product Management for Wells Fargo Student Lending. Responsible for the ongoing management of the Student Lending product set which included positioning, product development and strategy development. Worked with cross-functional teams including Risk, Legal, Operations, Compliance, Senior Management, Systems, Finance, and others as-needed.
Responsible for the ongoing management of the Home Equity product set which includes positioning, product development, profitability, and revenue growth and strategy development. Work with cross-functional teams including Risk, Segment, Legal, Operations, Compliance, Senior Management, Systems, Finance, and others as-needed. Manage a team of Product Management professionals.
Responsible for the evaluation, definition, execution and measurement of product enhancements supporting key strategic objectives of Retail Credit. Maintained a high level of knowledge of voice of customer, voice of banker, competitive offerings and industry dynamics. Partnered with all key stakeholders to ensure seamless execution of all project objectives. Utilized structured design methodologies, manages to budget and leads complex, cross-functional project teams
Managed marketing, sales and operations analytical staff responsible for designing, developing, and implementing business systems for a business unit startup including alternative workflows, product introduction, management reports, and staffing models. Served as strategic planning consultant to senior leaders of the Mortgage Broker Division, facilitating significant strategic, operational, and organization change. Created information systems support to facilitate better decision-making processes. Coached and managed division’s business analysts.
Managed the daily operations for loan production including a team of seventeen loan officers, processors, and support staff. Provided analytical support and generated all management reports. Tracked delinquencies and amend credit policy as needed. • Participated as original management team, starting up call center. Redesigned operations units, hired and trained new staff. • Created and managed successful new mail solicitations and performed back end analysis on results. • Developed client server front-end production system, automating marketing and loan-processing functions, increased productivity, and reporting. • Participated in first Home Equity Line Asset Securitization. Solicited bids, reviewed and selection of broker.