Stuart Schmidt

Device Quality Manager at T-Mobile

Greater Chicago Area

About

Excellent inter-personal and professional skills. Great balance of technical, business, negotiation and collaboration skills. Skilled Quality Professional. Excellent executive interface skills. Self-motivated. Strong work ethic. Team player.

Experience

  • Device Quality Manager at T-Mobile
    Aug 2025 - Present · 1 yr

  • Device Quality Manager at U.S. Cellular
    Jul 2019 - Aug 2025 · 6 yrs 2 mos

  • Senior Customer Quality and Relationship Manager at Nokia - formerly Alcatel-Lucent
    Aug 2008 - May 2019 · 10 yrs 10 mos

    Interface with customers and customer facing teams to resolve and correct critical customer issues, including executive escalations. Work with executive level staff to obtain buy-in and agreement to resolution strategies and plans. Mamage Customer Scorecard data, including TL9000 metrics. Develop Quality Improvement Plans to close gaps on quality issues.

  • Nokia (31 yrs 7 mos)
    • Senior Customer Quality and Relationship Manager
      Aug 2008 - May 2019 · 10 yrs 10 mos

    • Senior Manager
      Nov 1987 - Aug 2008 · 20 yrs 10 mos

  • Corporate Research - Physics at BP Research Center
    Aug 1985 - Nov 1987 · 2 yrs 4 mos

    Xerography, micro laser and Photo Lithography research.