Greater Northampton Area, United Kingdom
Highly respected Head of Operations/Distribution with vast experience and a solid reputation for excellence in knowledge-based decision-making; gained at Amazon UK and Tesco PLC, renowned multinationals specialising in e-commerce, groceries and general merchandise. An excellent communicator, able to liaise at every level, empower others and instil a one-team approach. Well versed in managing and leading a matrix style network to develop multi-disciplined and diverse management teams and workforce while collaborating with third parties. Adept at project management, health and safety, risk and issue management, quality and change control to ensure a continuous and seamless service while minimising costs, managing £multi-million budgets and complying with standards, processes, legal and regulatory requirements. Proven track record of meeting targets/KPI's and delivering exceptional customer service through operational leadership, productivity and efficiency. Interested in joining a progressive company seeking a Senior Operations Manager/General Manager with a professional and independent perspective, innovative ideas and unbiased problem-solving. Available immediately. KEY SKILLS • Operational Excellence • Influencing/Negotiating • Project Management • Health and Safety • Leadership/Team Building • Performance Monitoring & Management • Regulatory Compliance • Problem Resolution • Process Safety, Development & Improvement • Strategic Planning/Analysis • Cost Reduction & Productivity • New Facility Opening/Closing • All Distribution Streams • Contract Management • MS Office; Word & Excel & PowerPoint
Tried retirement for five months.
Reported directly to the EU External Fulfilment Director in Luxembourg and had full responsibility for all UK operations which consisted of two 3PL, 32 vendor flex nodes and Pop-Ups; handling hundreds of thousands of packages weekly, £multi-million budgets and a large workforce, ensuring standardisation and the timely delivery of orders for Amazon customers. Key areas: • Handled the recruitment and development of various management teams including Operations Managers, Area Managers and Team Leaders. • Worked collaboratively with 3PLs to share best practice with other partners, make continuous improvements, conform to all health and safety requirements and implement and develop activities progression and targets. • Wrote vendor business tenders and business approval documents, requiring consent from senior Amazon leaders and finance teams, and increased vendor node locations from 17 to 32 nodes • Held monthly and quarterly business reviews to confirm contract and KPI adherence • The primary point of contact for senior retail, transportation, finance and customer fulfilment leaders in the UK and was relied upon to provide expertise on processes and activities within the fulfilment centres • Lead "peak planning" to ensure that operations ran smoothly during the highest periods of activity. • Supported new launches and closures of 3PL and vendor flex sites. • Leveraged ideas of management teams to source and nurture creative improvements and empowered them to experiment with new ideas and processes • Lead initiatives for cost savings and reduced costs by over 10% by improving and increasing productivity • Increased on-time delivery from 90% to 98% • Drove the industrialisation of new Amazon system processes introduced into 3PLs to enhance and improve visibility within the warehouse management systems • Liaised and collaborated with other departments and EU colleagues within Amazon which required working across international time zones and international travel
Reported directly to the General Manager and ensured the Fulfilment Centres, which were the backbone of Amazon's global business, sitting within the wider fulfilment and operations network, ran smoothly and efficiently. Key areas: • Tackled complex problems affecting Amazon's operations and customer service to ensure a professional and swift customer journey • Improved the efficiency of operations and delivery processes (on average between 5% and 8%) by measuring and evaluating the departmental goals and all work processes • Instilled a culture of customer obsession by aiming for excellent customer service • Maintained high standards of operations and adherence to health and safety • Inspired and rewarded an atmosphere of best practice sharing among employees • Proactively and constructively engaged with delivery service providers including commercial carriers DPD, Hermes, UPS and Eddie Stobart's and Amazon AMZL which was the in-house delivery network • Monitored the delivery metrics and performance of over 2k associates • Managed and ensured the safety of a large workforce (c2k+) consisting of both permanent and temporary staff • Engaged with employees, offered performance leadership, training and development and enhanced talent and succession management
Maintain health and safety standards within area and promote a positive health and safety culture on site. Overall direction, coordination, and evaluation of site operations functions, including full accountability for setting and achieving operational goals, strategic planning, analysis and forecasting. Drive process improvements by using LEAN/ Six Sigma/ Kaizen methodologies to enhance our productivity and make our customer experience better than ever. Business analysis and partnership across Amazon with Retail and Finance leaders to develop new operating opportunities. Manage a team of Operations and Area Manager as direct reports, with responsibility of a large department within a time-critical and demanding environment. This will include clarifying requirements and expectations for Operations Managers, Area Managers and Team Leaders. Leverage ideas of Area Managers and Team Leaders to source and nurture creative improvement plans for the Fulfillment Centre and take proactive steps to ensure that best practices are shared across all departments and shifts Be a Subject-Matter Expert on larger processes and activities within the fulfillment centers, i.e. 5s audits, alignment with Standard Work procedures across the network. Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals and hourly progress towards these goals. Manage and report KPI analysis daily.