Ireland
- ontime - loyal - hardworking - part of a team - great attitude - Customer Support
- Responsible for the day to day management of customer’s logistical requirements. - Works as part of a cross functional team in the pro-active management of the customer relationship to ensure customer retention. - Development of strong relationships with freight companies, suppliers and clients. - Sales order processing for customers. - Liaising with ferry companies re booking lines / hauliers. - Scheduling the routing of trailers / capacity scheduling. - Provision of quotations to customers. - Resolution of customer complaints. - Ensuring all invoicing and documentation are provided for daily shipments. - Ensure monthly key performance indicators are achieved (i.e. jobs per day, on time delivery to customer). - Participation in meetings in relation to business process reviews, standard operating procedures and continuous improvements. - Completion of monthly reporting analysis for higher management team and cross functions. - General office administration. - Answering customer questions regarding products. - Encouraging customers to buy products and services. - Organising the shipping of goods to customers. - Logging information onto computer systems. - Preparing invoices at the time of service and processing payment. - Carrying out customer service assessments to identify and prioritise needs. - Maintaining a thorough understanding of all company products and processes. - Developed a good understanding of logistical practices. - Confirming orders placed by customers via the phone, post and internet
- Supervise shipping and receiving operations. - Work closely with warehouse operatives for the shipment of goods. - Investigated and resolved service issues. - Managed customer accounts, performed customer verification and processed orders/requests. - Ensure correct documentation is provided to haulier / customers etc. - Responded promptly and answered/resolved customer enquiries and complaints. - Analysed statistics to determine the level of customer service performance. - Ensure monthly key performance indicators are achieved (i.e. jobs per day, on time delivery to customer). - Participation in meetings in relation to business process reviews, standard operating procedures and continuous improvements. - Completion of monthly reporting analysis for higher management team and cross functions. - General office administration. - Answering customer questions regarding products. - Encouraging customers to buy products and services. - Organising the shipping of goods to customers. - Logging information onto computer systems. - Preparing invoices at the time of service and processing payment. - Carrying out customer service assessments to identify and prioritise needs
- Responsible for the day to day management of customer’s logistical requirements. - Works as part of a cross functional team in the pro-active management of the customer relationship to ensure customer retention. - Development of strong relationships with freight companies, suppliers and clients. - Sales order processing for customers. - Liaising with ferry companies re booking lines / hauliers. - Scheduling the routing of trailers / capacity scheduling. - Provision of quotations to customers. - Resolution of customer complaints. - Ensuring all invoicing and documentation are provided for daily shipments.
- Responsible for the day to day management of customer’s logistical requirements. - Works as part of a cross functional team in the pro-active management of the customer relationship to ensure customer retention. - Development of strong relationships with freight companies, suppliers and clients. - Sales order processing for customers. - Liaising with ferry companies re booking lines / hauliers. - Scheduling the routing of trailers / capacity scheduling. - Provision of quotations to customers. - Resolution of customer complaints. - Ensuring all invoicing and documentation are provided for daily shipments. - Ensure monthly key performance indicators are achieved (i.e. jobs per day, on time delivery to customer). - Participation in meetings in relation to business process reviews, standard operating procedures and continuous improvements. - Completion of monthly reporting analysis for higher management team and cross functions. - General office administration. - Answering customer questions regarding products. - Encouraging customers to buy products and services. - Organising the shipping of goods to customers. - Logging information onto computer systems. - Preparing invoices at the time of service and processing payment. - Carrying out customer service assessments to identify and prioritise needs. - Maintaining a thorough understanding of all company products and processes. - Developed a good understanding of logistical practices. - Confirming orders placed by customers via the phone, post and internet.
- Ensure the efficient movement of goods both imports and exports. - Ensure communication is provided to customers in a timely manner. - Update computer system with shipment details. - Preparation of documentation for shipments. - Compile and analyse historical shipment information for higher management team. - General office duties. - Responsible for the day to day management of customer’s logistical requirements. - Works as part of a cross functional team in the pro-active management of the customer relationship to ensure customer retention. - Development of strong relationships with freight companies, suppliers and clients. - Sales order processing for customers. - Liaising with ferry companies re booking lines / hauliers. - Scheduling the routing of trailers / capacity scheduling. - Provision of quotations to customers. - Resolution of customer complaints. - Ensuring all invoicing and documentation are provided for daily shipments. - Ensure monthly key performance indicators are achieved (i.e. jobs per day, on time delivery to customer). - Participation in meetings in relation to business process reviews, standard operating procedures and continuous improvements. - Completion of monthly reporting analysis for higher management team and cross functions. - General office administration.