Draper, Utah, United States
Leader in AI solutions development and technical pre-sales with extensive experience in technology consulting, solution architecture, and presales leadership focused on AI. Proven track record in scaling business processes with AI and building AI-enabled workflows. Skilled in AI-driven transformation programs, solution design, and customer enablement.
Leader in scaling business processes with AI and building AI-enabled workflows. Packages AI solutions, internal transformation, and partners with product and growth teams. Provides AI focused Field CTO support to pre-sales C-level customer discussions and unblocking key sales deals.
Built business systems team to manage company wide SaaS portfolio. Developed team to support discovery, procurement, implementation and system administration. Tools supported: UltiPro, Appian, Sage Intacct, UiPath, Salesforce, JIRA, Qualtrics, OpenText, and more.
Founding member of IT project management for SaaS procurement, implementation and admin. Liaison between stakeholders, internal development teams and vendors; translated business needs into software requirements.
Led corporate account process improvement projects for process standardization, systems development, and customer reporting. Responsible for planning and managing system enhancements with stakeholders and development teams.
Led customer success team owning holistic customer support relationship of Enterprise and B2B customers. Led customer engagement projects, large deployments and support IoT initiatives. Engage customers for system enhancement feedback and prepare requests for development support.
Responsible for leading a team of employees within the Customer Care Channel that provides a wide range of responsibilities for ensuring stellar customer experiences and interactions. Supervisor oversees the process for ensuring the team disseminates key information that allows front-line employees to coordinate efforts resulting in the efficient resolution of real time customer impacting issues.