Solihull, England, United Kingdom
I can help you succeed in CX, process innovation, and digital. If that is your challenge, I am the answer. At the 30K connection limit —I prioritise connecting with execs, transformation leaders, & collaborators. "The CEMMethod provided a terrific holistic framework for how I can more richly think about how MOTs connect to Customer Experience and Customer Journey Management." Jim Lecinski, Kellogg School of Management (creator of ZMOTs and Micro MOTs at Google) With over 40 years of experience in the private and public sectors, Steve is one of the world's top 10 global CX experts. His courses and transformation projects are peer-reviewed and ranked in the world's Top Ten (2026). He has been recognised internationally in the CX, BPM, EA, and LSS domains. He has been awarded the > Top 100 Most Influential People in Customer Excellence - Symbol Powerlist 2026 > Top 10 Keynote 2026 > Global Top 30 Guru 2026 > Global Top 30 Guru CX 2025 > Top 30 Guru CX 2024 > 12 Gurus to Follow 2024 > CX Network Top 50 CX Influencers 2024 > Global Guru in CX 2023 > Global Guru in CX 2022 > Top 50 Customer Experience Influencers 2021 > Top Global Guru in Customer Service 2021 > Global 200 CX Leader 2021 > Top 150 Global CX Thought Leaders 2020 > Top 30 Guru in 2020 > Global Customer Service Expert in 2019 > OPEX Global contributor of the year 2018 > Enterprise Architect World Hall of Fame in 2011 > Lifetime Achievement Award for Contribution to Business, Gartner’s Annual Summit 2007 Steve has demonstrated his leadership and influence as the visionary founder of the BP Group, the world's first and largest network for BPM and CX specialists. He advises global leadership teams, and has been recognised as an inspirational speaker with several No. 1 Best-selling books. Steve has a proven track record of success helping businesses & people transform themselves. A sought-after visionary in leading global enterprises. He uses proof-driven approaches from the world's top achievers to help you codify your success, happiness & future. Hundreds of excellent testimonials, Steve is the perfect person to help you solve your customers' experience challenges, make them work, understand and plan for them, and succeed. Specialties include: Customer Experience | Business Process Management | Business Transformation | Operational Excellence | Digital Transformation | AI for profit | Lean Six Sigma | BPM | BPR | Outside-In | CEMMethod™ Steve lives with Penny, my wife of 40+ years, and family in the UK. Call Steve at +44 7429 518277 or visit him at http://www.stevetowers.com.
👉 Helping Leaders & Organizations Build Winning Customer-Centric Cultures | Global Keynote Speaker |Bestselling Author of "Dare" | Ranked Top 30 World Customer Experience Guru 2018-2024. Corporate clients include Disney, Nike, Amazon, BMW, Emirates, Virgin, Bentley, Citi, General Electric, Toyota, Danfoss, Astra Zeneca and many more. In association with 40+ licensed Affiliates (consultancies and individuals) across 137 countries, we have qualified more than 140K people in the use of the CEMMethod® with qualifications including the Accredited Customer Experience (ACX), Certified Process Professional (CPP), Customer Journey Management (CJM), Objectives and Key Results (OKR) Organizations adopting and using the proprietary CEMMethod will benefit from immediate double-digit returns on Revenue, Costs, and Service Improvement. Measurable results within Days that pass directly to the bottom line and create significant shareholder value. The approach is completely scalable from individuals to teams, departments, divisions, and business partners. Hundreds of Testimonials from industry leaders and professionals - see https://www.bpgroup.org/consultancy.html
Actively involved for four decades in business transformation with leading corporations. My MO has always been to connect the dots from the front-line to the board room, shareholders and customers. The most pragmatic approach is to harness the power of Operations, Process, Customer Experience and IT in alignment to delivering Successful Customer Outcomes. This delivers Triple Crown benefits - lower costs, higher revenue and improved customer service (simultaneously). Simply put - We have got to get more scientific about the Customer Experience.
STI promotes Outside-In thinking and Practices. As founder and Chief Coach Steve leads from the front working with some of the worlds leading companies and thinkers and in doing so codify the methods and approaches. The CEMMethod (https://www.cemmethod.com) is the output from this next practice and now underpins progams such as the Certified Process Professional qualification, the Accredited Customer Experience and Outside-In Masters. Find out more by visting https://www.stevetowers.com and https://www.bpgroup.org
Conference collaborator, Customer Experience thought leadership, CX, Process Management & BPM Awards Judge, Operational Excellence Keynote speaker, BPM Chair, CX Expert, Senior Coach and C Level mentor. The Process Excellence Network is your premier source for help with process and customer transformation. We provide our global network of Process and CX Professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better. Check out our website at http://www.pexnetwork.com or our LinkedIn group at http://www.linkedin.com/groups/PEX-Network-IQPC-Lean-Six-136889 Specialities Process improvement, Customer Experience Transformation, Moments of Truth, Big Data, Lean Six Sigma, BPM, continuous improvement, change management, business process management, PEX Institute, Event Management, Agile, Design Thinking, Webinars, and authoritative Awards management and judging
Join us! https://workinginparallel.com A remarkable new platform to push CMS to the next level. Analyse, Operationalize, Control, and Innovate Business Processes and Customer Experiences. Parallel’s mission is to simplify inclusive betterment of business at scale through software that is beautiful, light, and easy to use. Colorado-based Parallel is committed to helping teams map crystal clear targets and navigate to their targets together. I bring my depth and breadth of experience across business process management, Outside-In, and Customer Centricity to enable Parallel to reach key clients and the expanding CX marketplace.. I am an early-stage investor and Advisor to the Board.
BPM and Outside In Customer Centricity Master class Coach. Conference keynote | BPM Business Process Management | Outside In | Advanced Business Process Management | Customer Expectation Management specialist | Business Process Management Evangelist | BPM Special Interests Group public sector | Business Process Management Research & Development | BPM Executive | Business Process Management Governing Council | Business Process Management Author of seven books |