Greater Boston
Information Technology Management Consultant, Professional Services Leader I am a passionate, customer-centric professional with a proven record of selling and delivering exceptional consulting services and innovative software solutions that help clients manage knowledge, address complex challenges, and optimize their business. I am focused on helping clients maximize the value they derive from my services and their technology investments while building deep relationships and trust resulting in loyal clients, up-sell/cross-sell business, client advocates, and strong financial results. I have deep experience in building and leading high performance professional services and customer success teams, developing and implementing software solutions for a wide range of industries, developing and driving strategy, managing multiple complex projects and cross-functional teams, expanding customer relationships, growing accounts and revenue, and working in fast-moving environments. I am on LinkedIn to learn, share my knowledge, and build professional relationships. Please feel free to connect with me through LinkedIn or at [email protected]. Software Applications: Veeva Vault, Tableau, Microsoft Power BI, Salesforce, Enviance, Enablon, ENFOS Programming Languages: Python, JavaScript, SQL Areas of expertise: Professional Services Sales and Management - Customer Relationship Management - Account Management - SaaS Software Design and Delivery - Customer Success - Program/Project Management - Business Process Mapping - Business Process Improvement and Optimization - Organizational Change Management - Leadership/Mentoring - Team Building/Training - Problem-Solving - Strategic Planning - Profit and Loss Management - Business Development - Customer Presentations/Demonstrations - Budget Estimation - Proposal Preparation - Contract Negotiation - Partner Channel Management
Responsible for management of program teams executing the global implementation of Veeva's technical solutions.
Responsible for management of program teams assisting clients with design, implement, and sustaining their critical information and knowledge management systems.
Responsible for management of Professional Services/Customer Success team and operations including product implementation and consulting services, partner relationships, pre-sales support, and post-implementation customer support/customer success.
Leader of Metro-Boston Consulting/Professional Services Team assisting clients in developing and implementing business processes and technical solutions. Responsible for team management, recruitment and development, business development activities, management of client accounts, team utilization, profit and loss, customer satisfaction/success, and quality of products and services provided.
Assisting clients in developing and implementing business processes and technical solutions. Responsible for management of project team and projects including pre-sales support, proposal and budget preparation, resource scheduling, assigning project roles and responsibilities, project execution, client communications, and project schedule and budget.