Rochester, New Hampshire, United States
As Manager of Business Development and Sales Operations, I bridge strategic growth with efficient sales execution. This role integrates long-term business development with practical sales operations for a seamless process. My key responsibilities include strategic planning, sales operations management, team leadership, performance analysis, relationship management with key customers, and lead generation. Previously, As the Director of Customer Success/Sr. Account Management, I lead a team focused on customer outcomes. With 14 years in the SaaS industry, I excel in driving revenue, retention, and account growth through effective relationship management. My skills include key account management, market penetration, forecasting, project management, and building C-level relationships. I have achieved a 97% net revenue retention rate and exceeded conversion goals by 190%. I leverage technology to automate outreach, generating 30% of new sales from expansion opportunities. Additionally, I create and deliver enablement programs to boost customer adoption, satisfaction, and advocacy. My mission is to make a positive impact on the company, my team, and our customers.
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Implemented Inside Sales including the following: -Player/Coach responsible for implementation of process and direction for Inside Sales -Implementation of CRM (Salesforce.com) -Mapped CRM to Sales Process -Cold calling and campaigning to prospects -Integration of Vertical Response into CRM -Created Email Campaigns -Managed an Inside Sales Representative -Frontline team responsible for the the pipeline building process -Covered North America, Canada and UK -Responsible for all 3 LOB's- Infrastructure, Application and Staffing.