Brooklyn, New York, United States
With over 15 years of experience in IT infrastructure and operations, I provide strategic and operational leadership as VP of IT Infrastructure at EHE Health. My role involves overseeing IT Service Management, DevOps, and Salesforce teams to ensure alignment with business goals and stakeholder needs. I focus on developing and implementing Standard Operating Procedures (SOPs) for core infrastructure functions, including network administration, system monitoring, and security operations to enhance operational efficiency. At EHE Health, I have led initiatives to redesign IT Service Management processes, driving improvements in incident, problem, and change management to foster cross-departmental collaboration and align with industry best practices. With expertise in ITSM, DevOps, and cybersecurity, I am committed to delivering innovative solutions and seamless technology operations that support organizational objectives effectively.
Provides strategic and day-to-day leadership to the IT Infrastructure organization, ensuring departmental initiatives align with business goals and stakeholder expectations. Oversees IT Service Management, DevOps, and Salesforce teams. Developed and maintained Standard Operating Procedures (SOPs) for core infrastructure functions such as network administration, system monitoring, and security operations, driving process standardization and operational efficiency. Led the redesign of IT Service Management (ITSM) processes, including incident, problem, and change management, to enhance cross-departmental collaboration and ensure alignment with industry best practices. Planned and executed compliance initiatives aligned with HIPAA, SOC, and ISO standards. Initial compliance scores (56–65%) were improved to 85–90% within three months by implementing remediation strategies based on recommendations from Tenable. Spearheaded the enterprise-wide deployment of Okta Single Sign-On (SSO), Identity Governance, and Access Request workflows, streamlining authentication, improving user provisioning, and enhancing policy enforcement and compliance. Integrated advanced cybersecurity solutions, including CrowdStrike's Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and next-generation Security Information and Event Management (SIEM), significantly strengthening threat detection and incident response capabilities. Partnered with cross-functional stakeholders to evaluate emerging technologies, manage vendor relationships, and negotiate contract agreements that aligned with organizational needs and budgetary goals. Served as a senior escalation point for complex technical issues, providing hands-on guidance and technical expertise to support timely resolution and knowledge transfer. Conducted regular one-on-one meetings to deliver performance feedback, address concerns, and support team members’ professional development and career growth.
» All duties as my previous role as Systems Engineer at IAC » Collaborating with the SOC team on addressing vulnerabilities in the environment » Collaborating with SOC on deploying endpoint solution » Implantation of conditional access policies » IDP Management of all SSO capable applications » Autopilot for Windows
» Designing, installing, operating and maintaining systems’ hardware and software applications » Researching new technologies that will improve company systems » Planning, inducting and maintaining Symantec Endpoint Protection, Rapid Recovery MFA for Global Protect VPN and IBM Bigfix » Configuring and deploying Microsoft Intune » Aligning Microsoft Office 365 tenant to complement company’s on-premise exchange » Overseeing the administration of VMWare and AWS and applying company’s contemporary IT policy » Maintaining on-premise Active Directory and Azure AD » Conducting annual SOX audits » Compiling Microsoft Office 365 reports via powershell that are not available as a canned report
» Provided telephonic and desk side support and assistance to end users » Imaging and assigning equipment to new appointments » Processed tickets received by company system » Managed company’s Active Directory » Conducted research and developed systems’ improvement plans for end users • Troubleshoot issues that come into our ticketing system to maintain our SLA requirements • Research and development on tools to provide better support to end users
» Instated and repaired hardware, software and peripheral equipment » Installed network printers, computer network and new computer labs » Conducted the installation of cables, operating systems and software » Coordinated the resolution of all helpdesk activities