Palm Harbor, Florida, United States
I bring almost 20 years of customer satisfaction as an IT Support Analyst & Trainer. Eight of those years as full-time at the law firm of Vedder Price, PC Microsoft® Office Word® 2007 Specialist (MOS) Certification Microsoft® Office Excel® 2007 Specialist (MOS) Certification Microsoft Certified Expert - Excel MOU 2000 Microsoft Certified Expert - Word MOU 2000 Here is a list of software application I have trained... • Windows7, XP • Word v2016, 2013, 2010 2007, 2003 • Excel v2016, 2013, 2010 2007, 2003 • PowerPoint v2016, 2013, 2010 2007, 2003 • Outlook v2016, 2013, 2010, 2007, 2003 • File Site - iManage 8.5 • Docs Open 3.9.6 • Group Wise v7.0, 6.5 • Legal Mac Pac • DTE –Time Management • Carpe Diem - Time Management • Delta View • E-Time – Employee Time Management • File Surf - Records Management • Partner Desk Telephone Reconciliation Specialties: MS Office 2003 to 2007/2010 Roll-out Expert, MS Certified Office Specialist, Desktop Support Analyst
Open to Freelance MS Office training opportunities.
Trained Microsoft Office solutions to New York City DCAS Employees.
Taught all levels of the Microsoft 2010 and 2013 Office Suite. Eight hour training sessions were performed with thousands of users at hundreds of New Horizon's client sites.
• Leader of a part classroom, part discussion group that meets each month on a specific topic of MS Excel. Subjects range from beginner classes to advanced topic such as Pivot Tables, Charting, Lookup Tables and 3D Formulas as well as helping users choose "Backstage Options" to customize the Excel program to perform more to their liking. • MS Word. As Workshop leader I was in charge of a part demonstration/ part discussion group that met each month on a specific topic. Subjects range from Beginners to Advanced classes on Mail Merge, Styles and Table of Content.
• Led users through a course focusing on all level topics of MS Office Word, Excel, PowerPoint and Visio 2010 at their Basking Ridge, NJ offices. Fielded question that customized each program to individuals specific work flow.