Yucca Valley, California, United States
SUMMARY ★ Experienced in managing large enterprise clients, holding business review meetings, project and implementation management, managing sales goals, contract negotiations and renewals, leading cross-functional teams and collaborating with internal stakeholders. ★ Extensive experience helping corporate clients, entrepreneurs and retail clients realize an excellent customer experience and a win win outcome. ★ Consistently met sales quotas and developed new revenue opportunities ensuring that the client received their projects on-time and within budget. ★ Meticulous follow-up and strong verbal and written communications. Contact me at [email protected] for further information.
* I help individuals achieve their dream of becoming business owners though the purchase of Franchises * I work with them to understand their unique needs, financial and lifestyle goals and make recommendations that best meet those needs * I advise them on options to fund their franchises including innovative program to take advantage of 401K's or investment portfolios * I guide them through the entire Franchise process and help them understand and evaluate the specific Franchisor that they have selected * Since my fees are paid for by my Franchise partners, there is never any fee paid for my services by my clients LEARN MORE about how I can help you by visiting my web site at: www.franchiseconnect.solutions.
★ Responsible for the management of the AT&T account, leading the relationship through a period of massive growth of $2MM over 12 months; additional accountability for the Farmers Insurance and Hartford Insurance accounts. ★ Ensured the overall quality of the client experience, managing the provision of customer engagement via web, mobile, chat, and telephone in a $200MM contact center. ★ Managed all resource management for multiple customer contact centers employing 10,000 call center agents. ★ Partnered with the mobile services division to deploy a cloud-based infrastructure, driving revenue growth from the sale of back-end products and services. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT [24]7 [24]7 delivers customer engagement for service and sales. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world’s leading companies. [24]7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers.
★ Began tenure as a Senior Engagement Manager for Tellme Networks, progressing to the role of Senior Solutions Manager following the acquisition of the company by Microsoft in 2007, responsible for $3.7MM in annual revenue. ★ Worked with technical teams and business stakeholders to build solutions aligned with third party requirements for IVR applications in support of Fidelity, Domino's Pizza, and other key accounts. ★ Eliminated $300K in support costs for Domino's Pizza through the guidance of network operation advancements and technologies, hosting solutions and financial management solutions. ★ Effectively managed technical and creative teams, project managers and professional service partners to consistently outperform revenue targets for financial service clients. ★ At TellMe Networks, met the challenge of managing the $2.5MM Fidelity account. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT MICROSOFT Microsoft develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer web browser.
★ Specialized in working with internal engagement teams and networks operations to delivery high value projects for business stakeholders. ★ Responsible for over $2.5 million in client revenue including development of statement of works, contract negotiations and renewals. ★ Ensured diligent oversight of the delivery of $250,000 in user interface design, code development and audio production services through professional services partners. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT TELLME NETWORKS Tellme Networks was a Silicon Valley start-up providing interactive, cloud-based voice response services catering to the telecommunications, financial services, airline and travel industries.