Raleigh-Durham-Chapel Hill Area
Director with over twenty years of experience in operations, strategy development, business plan implementation, organizational development and business intelligence. Years of multi-unit management consistently exceeding profit and sales growth targets in multiple environments. Through military service and business environments have created and implemented new programs and initiatives improving operations.
Manager on duty for a store with a total staff of over 130 hosts. Grocery department is multiple teams with over 25 hosts. - Currently managing a store that does over $18 million in annual revenue. Current store assignment is a 51,000 square ft store. - Booked multiple inventories with positive results. Reducing store shrink in the last inventory 8% below the company budget. - Took the lead on the process improvement initiative to get the store compliant with company wide standards for the division.
Managed multiple locations in a bench capacity from Garner to East Hillsborough. • Managed a store that did $5.2 million in annual revenue. Also managed a store that did $3.9 million in annual revenue. • Assisted in grand opening new locations for the Aldi corporate team. Built new gondola and prepared stores for grand openings as well as remodels and resets.
Managed a team that supported over 95 clients with the front end recovery process for their collateral. - Managed a team of 12 employees with over 6,000 individual cases. Coordinated with over a 800 different vendors nationwide in the field to deliver positive results for all of our clients. • Raised the involuntary repo rate for my team by over 14% overall for multiple marketplaces. • Implemented a system of weekly audits filtering communication with all the lenders weekly about their collateral in the field.
Was responsible for overseeing the store's operations with P&L accountability. Delivering results for all the company's merchandising, customer service initiatives and metrics. Managed a large format business unit that yearly did $3.4 million. Also managed a business unit that did $5.1 million annually. • Turned around the sales in a business unit from -16.9% to +33% in under two months. Raised budgeted sales for one business unit by over 30%. • Increased Customer Service score by over 24 Basis Points within a 3-month period. • Mentored and promoted sixteen managers within the company to my own store and other locations. • Multiple Winner of the Top Gun Award (Best store performance in district).
Worked with the community as a retail executive to serve as a partner and to grow the business. • Oversaw a business unit in a rural community with yearly sales of $4.5 million. • Developed and managed 15 employees accountable with P&L responsibility for the business unit. • Partnered with the Lucedale County Animal Shelter to create a program integrating Pet adoption with Pet promotions in the community and business unit.