Hong Kong, Hong Kong SAR
An Australian citizen with Hong Kong Permanent Residency with over nine years at BCD Travel as Regional Program Manager for Asia Pacific and 30+ years in the travel industry, I lead the management of client portfolios across 17 countries, focusing on program management, client retention, contract negotiation, and cost savings. My role encompasses overseeing financials, business planning, and staff development while building strong relationships with key decision-makers and ensuring operational continuity. My commitment lies in delivering impactful program success and driving cost-saving initiatives. Through strategic planning and meticulous execution, our team ensures the seamless consolidation and implementation of business processes, meeting client needs and upholding organizational goals across a dynamic and diverse region.
Responsibility: Managing all aspects of assigned client portfolio within APAC's 14 countries to include, but not limited to: Client retention, Contract negotiation, Implementation and business consolidation, Sales of products and services, Financials (budgets, billing, payment and profitability), Business planning and reviews, Establishing relationships with key decision makers in multiple markets, Staff development, Business continuance and Escalation of operational issues. Direct accountability to BCD Travel and to the customer for the success of the contract and travel programme across multiple countries across Asia Pacific.
Responsibility: Managing all aspects of assigned client portfolio of national/global accounts to include: Client retention, Contract negotiation, Implementation and business consolidation, Sales of products and services, Financials (budgets, billing, payment and profitability), Business planning and reviews, Establishing relationships with key decision makers in multiple regions, Staff development, Business continuance and Escalation of operational issues.
Responsibility; Initiated Account Management guidelines for the company. Formulated client reporting and review documentation. Formulated documentation and presentation material for corporate RFP’s. Integrated new client technology platform for corporate clients. Currently implementing new in-house technology platform. Devised and ongoing management of social media platform. Accountability; Manage all aspects of the company’s corporate account management including client retention, contract negotiation, implementation, SLA/KPI’s and maximising client revenue opportunities. Develop and implement sales strategy for new business. Relationship Building Client Reporting Reviews Communication with clients New Account and OBT Implementation Supplier Relations/Reporting Technology Business Development Yearly Strategic Planning
Responsibility; Implementation of new technology platform for Australia, India and UK. Negotiate airline and hotel contracts for Australia and UK offices. Prepare monthly reporting of financials for the Global Travel Manager. Formulate effective agendas for iSOFT management. Accountability; Effectively manage all operations, administration and technology aspects on a day to day basis Ensure reduced travel costs for the iSOFT Group iSOFT closed the travel business October 2010
Responsibility; Event Manager for several large scale events Responsible for processing registrations, handling logistics pre/onsite and post event Accountability; Overseeing Event Coordinators and Event Managers Liaising with suppliers and clients and working onsite Overseeing implant offices, managing work-loads and liaising with clients to build the business
Responsibility; Formulate and implement new national account Implemented monthly client communications Further developed Account Management skills Accountability; Effectively manage all operations, administration, client relationship and technology aspects on a day to day basis to ensure maximum profit for UKT. Staff Management New Account Implementation Client Management/Relations Financial, Accounting & Administration Supplier Relations Manage Meetings Technology Senior Management Reporting Marketing Ensuring Maximum Profit Return For UKT